LaContria Harper
Plano,TX
Summary
Dynamic IT professional with a comprehensive background spanning network security awareness consulting, and robust IT infrastructure management. Specializes in developing and facilitating interactive workshops for small businesses, focusing on mitigating digital risks. Possesses hands-on experience in virtual environments, Active Directory, network troubleshooting, and security monitoring. Complemented by a strong history of providing senior-level technical support for multi-platform network infrastructures.
Overview
11
11
years of professional experience
Work History
Security Awareness & Networking Consultant
H3M Inc
Farmers Branch, Texas
01.2019 - Current
- Develop and facilitate interactive workshops for small businesses on critical network security awareness, encompassing phishing, email, and text message security protocols, to mitigate digital risks.
- Educate employees and leadership on best practices for identifying and mitigating cyber threats, significantly enhancing organizational resilience against evolving security challenges.
- Train employees on human-factor security vulnerabilities and the imperative for a healthy, engaged, and productive workforce.
- Resolve networking and connectivity challenges for small businesses through initial troubleshooting, and strategic coordination with external vendors for technician dispatch and equipment procurement.
IT Technical Support Intern
Starks Technology Services
Irving, Texas
04.2025 - 07.2025
- Knowledge and experience with creating virtual machines, such as Windows 2016, Kali Linux, Parrot, and Ubuntu, in a virtual environment using VirtualBox.
- Experience with converting a Windows Server into a domain controller to use Active Directory Users and Computers.
- Hands on with creating Users, Computers, and groups with Active Directory and placing them in their respective folders.
- Ability to determine the different authentication methods.
- Able to check an IDS/IPS for log monitoring, managing users and device logins.
- Understanding the types of Networks, Applications, Physical, and Social Engineering Attacks.
- Performs general maintenance tasks and resolves fewer complex problems immediately, while more complex issues are escalated to a higher level of support.
- Installs, configures, and troubleshoots desktop systems, servers, and network.
Equipment Engineer - Remote
Verizon Wireless
Irving, TX
10.2022 - 06.2024
- Oversaw end-to-end purchase order lifecycle for network equipment, ensuring project timelines.
- Collaborated with senior engineering teams to enhance quality of closeout packages for vendor installations.
- Established strong vendor relationships to guarantee timely and compliant delivery of network infrastructure.
- Monitored capital expenditure against monthly targets, optimizing resource utilization for network initiatives.
- Utilized project tracking tools to document orders, schedules, installations, and maintain compliance databases.
Network Engineer II
AT&T
Dallas, TX
01.2015 - 02.2019
- Provided senior-level technical support for multi-platform network infrastructures for high-profile clients including Walmart and Citigroup.
- Delivered comprehensive support for various network technologies, including Ethernet, ATM, and MPLS.
- Interfaced with clients to review and implement network change requests for traffic shaping and QoS.
- Conducted root cause analysis for chronic network incidents, coordinating with vendors to resolve issues.
- Managed full lifecycle of Return Merchandise Authorizations (RMAs) for Customer Premise Equipment (CPEs).
- Assessed incident reports against Service Level Agreement (SLA) guidelines and created Reason For Outage (RFO) reports.
- Collaborated with client Network Operations Centers (NOCs) to plan service upgrades and decommission legacy products.
Education
Certified Scrum Master
Scrum AllianceITIL 4 Foundations Certification
PeoplecertCompTIA A+, Network+, Security+(In Progress)
Computer User Support Specialist
ACI Learning07-2025
Bachelor of Science - Interdisciplinary Studies
Texas A&M University - Commerce
Commerce, TXSkills
- Teamwork and collaboration
- Customer service
- Virtual machine creation
- Active Directory management
- Cybersecurity awareness
- User training
- Technical documentation
- Network troubleshooting
- Project management
- Vendor management
- Communication
- Problem solving
- Training and development
- MS Office Suite
- SAP/ERP
- Fuze
- Ticketing and documentation
- Google Sheets
- Remedy ticketing system
Timeline
IT Technical Support Intern
Starks Technology Services
04.2025 - 07.2025
Equipment Engineer - Remote
Verizon Wireless
10.2022 - 06.2024
Security Awareness & Networking Consultant
H3M Inc
01.2019 - Current
Network Engineer II
AT&T
01.2015 - 02.2019
Certified Scrum Master
ITIL 4 Foundations Certification
CompTIA A+, Network+, Security+(In Progress)
Computer User Support Specialist
Bachelor of Science - Interdisciplinary Studies
Texas A&M University - Commerce
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