LaCreashia Sackel

• Prepared reports on volume of mail processed daily or weekly.
• Compiled data from various sources into comprehensive reports for management review.
• Maintained records of all mail received and sent out.
• Answered telephones, directed calls, and took messages.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.

• Resolved customer complaints via phone, email, mail, or social media.
• Answered inbound calls, chats and emails to facilitate customer service.
• Worked closely with other departments to ensure quality customer service delivery.
• Followed up on customer inquiries not immediately resolved.
• Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
• Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
• Retained strong medical terminology understanding in effort to better comprehend procedures.
• Examined claims, records and procedures to grant approval of coverage.

• Resolved customer complaints promptly and efficiently.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Performed daily balancing activities such as verifying balances against general ledger postings and other related reports.
• Controlled and rectified all debit card matters, including pin reorders, and ordering new debit cards for customers.
• Received and recorded cash, checks and transfers.

Greeting & waiting on customers, accepting different forms of payments, assisting managers in counting money & paperwork

• Monitored cashier performance, providing feedback as needed.
• Trained new cashiers on proper use of registers and store policies.