Stephen Evans
Queen Creek
Summary
Seeking full time employment with a growing company.
Overview
10
10
years of professional experience
Work History
Funding Specialist
Stellantis
Phoenix, AZ
10.2022 - Current
- Use analytic skills to assess accuracy of verifications, calculations, and data.
- Performs advanced level of verifications to ensure credit guidelines are achieved
- Provides world-class customer service through daily interaction with both internal and
- external customers, including SC personnel, automotive dealerships, vendors, and customers.
- Participates in team related activities and meetings.
- Utilizes creative methods to generate results and to foster teamwork.
- Providing introductory information to new customers
- Ensuring that customers are satisfied with sell or purchase of automobile
- Following up with customers concerning missing documentation to complete loan process or sell of automobile
- Taken high volume of inbound calls and making outbound calls
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with uploading documentation
- Maintain customer satisfaction scores at or above company standards
Advocate
Carvana
Tempe, AZ
07.2021 - 05.2022
- Providing introductory information to new customers
- Ensuring that customers are satisfied with sell or purchase of automobile
- Following up with customers concerning missing documentation to complete loan process or sell of automobile
- Taken high volume of inbound calls and making outbound calls
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with uploading documentation
- Maintain customer satisfaction scores at or above company standards
Escalation Supervisor
GC Services
Mesa, AZ
06.2017 - 07.2021
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Promoted a culture of continuous improvement through regular reviews of policies, procedures, and best practices.
- Maintained accurate records of all escalations, tracking trends and identifying areas for improvement.
- Provided prompt and accurate information to customer queries
- Promoted to Supervisor after only twelve months as customer service representative.
- Processing Residential and Commercial request for electric service
Customer Service Representative
Silver Sneakers (Staffmark)
Chandler, AZ
11.2016 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Toys R Us
Mesa, AZ
09.2014 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School -
Learning Foundation & Performing Arts
Gilbert, AZ05.2010
Skills
- Customer Service
- Conflict Resolution
- Sense of Humor
- Adaptability
- Data Entry
- Ability to Use Positive Language
- Clear Communication Skills
- Effective Listening
- Time Management
- Adhere to Attendance
- Problem-Solving
- Positive Attitude
- Knowledgeable and Resourceful
- Confidence
- Patience
- Portfolio management
Timeline
Funding Specialist
Stellantis
10.2022 - Current
Advocate
Carvana
07.2021 - 05.2022
Escalation Supervisor
GC Services
06.2017 - 07.2021
Customer Service Representative
Silver Sneakers (Staffmark)
11.2016 - 02.2017
Cashier
Toys R Us
09.2014 - 11.2016
High School -
Learning Foundation & Performing Arts