Lacreshia Morris
Canal Winchester,Ohio
Summary
Knowledgeable Financial Crimes Compliance Manager with solid history of managing teams and driving operational success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes through effective employee motivational strategies, and strong policy enforcement that enhance productivity and efficiency. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. A talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2027
2027
years of professional experience
Work History
Manager Financial Crimes/ AML Investigator II
Discover Financial Services/ Capital One
Columbus, Ohio
2025 - Current
- Responsible for leading a team of Lead Financial Crimes Investigators/ AML Investigator I who perform various detailed and accurate investigations across all Financial Crimes Operational areas, which include suspicious activity, know your customer/partner, watch list screening, anti-bribery and corruption, and other various responsibilities. Provide support, coaching, and counsel to the team. Manage the development of team members by authoring and assigning goals, conducting periodic coaching and feedback reviews, and adequacy of business processes and practices with respect to risks, controls and regulatory requirements identifying gaps and issues. Provides meaningful, robust metrics and reporting identifying Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to Management and other key stakeholders. Identify and implement opportunities for increased effectiveness, efficiency, and risk mitigation.
- These statements reflect high-value responsibilities relevant to a managerial role in financial crimes at Discover Financial Services/Capital One while maintaining a professional, organized, and safe environment for employees.
Financial Crimes Analyst
Discover Financial Services, DFS
2019 - 2025
- Analyzed financial data patterns to identify potential risks and suspicious activities effectively.
- Conducted in-depth reviews of compliance protocols to ensure alignment with regulatory standards.
- Prepare drafts of Suspicious Activity Reports (SARs) and write narratives to support judgments, decisions, and recommendations. Develop narratives within strict quality standards while conducting investigative research of potential fraud and other financial crimes. Analyze information from investigation detail and conduct investigative analyses of collected information derived from varying internal, commercial, and open sourcing systems.
- Facilitated training sessions for new analysts on investigative techniques and compliance requirements.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency
- Suspicious Activity Reporting (SAR) Investigator/ Lead Associate- Complete a quality control review on prepared Suspicious Activity Reports (SAR’s). Investigate, review, write, and file SARs with the Financial Crimes Enforcement Network (FinCEN) while ensuring accuracy and timeliness for completed SAR’s. Review/correct SAR forms and narratives for accuracy; provide coaching and feedback sessions to SAR analyst. Interview potential candidates. Assist in special projects.
Business Risk Team Lead
Discover Financial Services, DFS
2015 - 2019
- Lead and develop a first line of defense organization for the SAR Business Unit Testing and Monitoring (BUTM) process. Interview, manage, train and coach SAR BUTM associates. Conduct and submit testing results with supporting documentation to the appropriate line of business. Conduct and review internal testing and audits, mitigate potential risk to the company, and create job processes. Promote compliance awareness within the business and ensure policies in place are adequate of business policies and procedures. Identify potential defects, observations and anomalies to assist with quality control/assurance while identifying potential risk and compliance violation in a business process. Validate that all information gathered during a review is documented in accordance with applicable policies and procedures.
- Led a high-performing team, enhancing investigative processes to improve accuracy in financial crime detection.
- Developed strategic training programs, empowering team members to excel in compliance and investigation techniques.
Team Coach- Fraud Investigations
Discover Financial Services, DFS
2009 - 2015
- Team Coach (2012-2015)-Cultivated a culture of collaboration and continuous improvement among team members to enhance performance. Train, develop, conduct quality control, and coach fraud investigators to improve performance, and maintain a successful rating or above based on company/ department metrics and policies. Maintain investigators schedules/adherence, supervisor calls, and follow up training sessions with investigators to assure they are up to date on policies and procedures. An active member of focus groups and department committees within the unit.
- Fraud Prevention/ Fraud Investigations Specialist (2010-2012)- Possess detailed knowledge of fraud investigative practices & techniques. Receive and place phone calls to fraud victims and identified suspects. Occasionally work with law enforcement to investigate fraud claims. Conduct a financial investigation on fraudulent activity and work to obtain financial recovery on disputed activity. Balance fraud account statements and ensure customers’ current account(s) are balanced and billed correctly. Conduct risk assessments to evaluate financial crimes vulnerabilities and recommend enhancements to operational processes.
- Two-time Excellence Award winner
- Sr. Collection Account Manager (2009-2010)-Collect on delinquent accounts and negotiate payment solutions to help resolve card member delinquency.
- Aspiring Professional Graduate 2010 (An internal leadership program for Discover Financial Services)
Loan Teller
Always Payday
Columbus, Ohio
01.2007 - 01.2009
- Perform customer service task such as check cashing, load and sell visa prepaid cards, distribute pay day loans, collect on borrowed loans, sell and distribute Money Orders, and processed Western Unions transactions to customers.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Maintained compliance with internal policies and regulatory standards for payday loan transactions.
- Resolved customer inquiries regarding loan terms, payment schedules, and account balances promptly.
Pharmacy Technician
K-Mart Pharmacy
Reynoldsburg, OH
2006 - 2010
- Refilled medication prescriptions accurately and organized inventory on pharmacy shelves.
- Operated pharmacy software systems to process orders and manage patient records.
- Maintained cleanliness and organization of the work area in compliance with safety standards.
Education
Bachelor of Science - Criminology
Capital University
Bexley, OH12-2018
Associates of Art -
Columbus State Community College
Columbus, Ohio12-2008
High School Diploma -
Beechcroft High School
Columbus, Ohio06-2006
Skills
- Microsoft office/ MS Excel
- Staff development
- Compliance monitoring
- Troubleshooting and problem resolution
- Documentation and reporting
- Strategic planning
- Reporting management
- Attention to detail/ Organizational skills
- Problem-solving abilities
- Goal setting
- Delegating work
- Performance evaluation and monitoring
Timeline
Loan Teller
Always Payday
01.2007 - 01.2009
Manager Financial Crimes/ AML Investigator II
Discover Financial Services/ Capital One
2025 - Current
Financial Crimes Analyst
Discover Financial Services, DFS
2019 - 2025
Business Risk Team Lead
Discover Financial Services, DFS
2015 - 2019
Team Coach- Fraud Investigations
Discover Financial Services, DFS
2009 - 2015
Pharmacy Technician
K-Mart Pharmacy
2006 - 2010
Bachelor of Science - Criminology
Capital University
Associates of Art -
Columbus State Community College
High School Diploma -
Beechcroft High School