LaCretia Tetter
Montgomery
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making process that drive business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Location Branch Manager
Aramark
Auburn
09.2023 - Current
- Conducted regular performance reviews for all employees in the branch.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Managed staff scheduling, hiring and training processes.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
Assistant Manager
Taco Bell
Troy
02.2018 - 04.2023
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manger
Burger King
Montgomery
01.2010 - 01.2016
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Child And Human Development
Trenholm State Community College
Montgomery,AL12-2020
Associate of Science - Nursing
Trenholm State Community College
Montgomery,ALSkills
- Employee training
- Inventory control
- Customer service
- Health and safety compliance
- Performance management
- Sales forecasting
- Recruiting and interviewing
- Timekeeping management
- Team building
- Quality assurance
- Conflict resolution
- Team player
- People-oriented
- Reliable
- Verbal and written communication
- Retail operations
- Employee performance evaluations
- Recruitment and hiring
- Coaching and mentoring
- Multitasking and organization
- Scheduling and planning
Certification
- ServSafe certified, June 2026
References
References available upon request.
Timeline
Retail Location Branch Manager
Aramark
09.2023 - Current
Assistant Manager
Taco Bell
02.2018 - 04.2023
Assistant Manger
Burger King
01.2010 - 01.2016
Associate of Applied Science - Child And Human Development
Trenholm State Community College
Associate of Science - Nursing
Trenholm State Community College
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