Lacrise Johnson
Loyalty Rep
Lubbock,TX
Summary
Dynamic Customer Loyalty Specialist with a proven track record at AT&T, excelling in customer satisfaction and team efficiency improvement. Adept at addressing complex issues, with a blend of exceptional communication skills and a keen ability to learn quickly. Recognized for reliability and a no-excuses attitude, I embody professionalism and a customer-focused approach, ensuring high-quality service delivery.
Overview
3
3
years of professional experience
Work History
Customer Loyalty Specialist
AT&T
Lubbock, TX
07.2022 - Current
- Take customer calls and complete service orders
- Understand customer needs and recommend appropriate products and rate plans
- Develop innovative ways to sell ATT products and services to customers
- Handle customer requests for payments, activations, upgrades and other services
- I was selected by management to handle Mi60 duties that consisted of providing guidance and support
- Handled complex customer issues and escalations
- Improved team efficiency and customer satisfaction, ensuring a consistently high-performing and customer-centric service environment
Education
Master's - Human Services
Wayland Baptist University
Lubbock, TX01.2025
Master's - Counseling
Wayland Baptist University
Plainview, TX05.2018
BAS - Human Servicrs
Wayland Baptist University Lubbock Campus
Lubbock, TX01.2015
Skills
- Customer-focused self-starter with proven client services skills
- Energetic achiever and communicator, with strong listening skills
- Quick learner, eager to learn and follow directions
- Excellent team player who thrives in teamwork situations
- Responsible and reliable, with record of professionalism
- Fast Learner
- Excellent Attention to Detail
- Highly Dependable
- Team Player
- Motivated
- Believes in NO Excuses
Assessments
- Customer service manager, Proficient, 08/01/20
- Customer focus & orientation, Expert, 10/01/21
Affiliations
Future You
Mi60
Timeline
Customer Loyalty Specialist
AT&T
07.2022 - Current
Master's - Human Services
Wayland Baptist University
Master's - Counseling
Wayland Baptist University
BAS - Human Servicrs
Wayland Baptist University Lubbock Campus
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