Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LACRISSIA Shaw

East Saint Louis,IL

Summary

Seeking a career in customer service with an established organization which will provide opportunity for growth and room for advancement. I will bring a self-motivated, energetic, focused team player with over fifteen years of quality customer service experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Transporter

Uber
09.2015 - Current
  • Passenger safety priority
  • Friendly and Polite to all passengers
  • Required to dress professional with black attire
  • Must have high sense of discipline and self respect during work hours
  • Treat the clients the way you like to be treated if you had order service
  • Keep personal hygiene and Vehicle always in top good conditions.

Warehouse Worker

FedEx Express
Berkley, MO
12.2023 - 06.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 50-75 pounds.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Warehouse Packer

Quite Logistics
Hazelwood, MO
06.2023 - 12.2023
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Organized items on racks, shelves and bins to maintain established order.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.
  • Restocked products and rotated items according to standard procedures.
  • Operated manual pallet jacks and forklifts to move and store materials.

Collection Specialist

ACCOUNTING Enterprise Recovery System
01.2011 - 06.2015
  • Weekly and monthly reporting to Direct Supervisor
  • Monthly delinquency notices
  • Processing monthly credit memos with appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances due
  • Internal/external customer interface
  • Participate in team planning meetings
  • Meet department defined goals and activity metrics.

Bartender

Timeout Lounge
03.2009 - 12.2011
  • Greet customers
  • Receive payments
  • Manage inventory
  • Delivered merchandise
  • Balanced cash drawer
  • Vendor Liaison
  • Closed building.

Head Cashier

Laramie Foods and Liquors
09.2003 - 03.2010
  • Greet customers
  • Receive payments
  • Delivered merchandise
  • Managed inventory
  • Balanced cash drawer
  • Vendor Liason
  • Closed building.

Housekeeping Supervisor

Southern Management LLC
04.1999 - 05.2003
  • SHIFT SUPERVISOR JANITORIAL SERVICE
  • Responsible for the day to day cleaning and maintenance of the building
  • Keeping things dust free by cleaning and polishing
  • Maintain outdoor grounds litter free
  • Motivated /delegated and supervised 30 employees
  • Handle their work schedule and payroll.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
04.2002

Skills

  • Greet customers
  • Receive payments
  • Delivered merchandise
  • Managed inventory
  • Balanced cash drawer
  • Vendor Liason
  • Closed building
  • Driving
  • Delivery Driver Experience

Certification

  • Bartender License, 07/01/21 - 07/01/23
  • Livery Service 09/2015- Present
  • Forklift Driver 10/2023

Timeline

Warehouse Worker

FedEx Express
12.2023 - 06.2024

Warehouse Packer

Quite Logistics
06.2023 - 12.2023

Transporter

Uber
09.2015 - Current

Collection Specialist

ACCOUNTING Enterprise Recovery System
01.2011 - 06.2015

Bartender

Timeout Lounge
03.2009 - 12.2011

Head Cashier

Laramie Foods and Liquors
09.2003 - 03.2010

Housekeeping Supervisor

Southern Management LLC
04.1999 - 05.2003

High School Diploma -

Penn Foster High School
LACRISSIA Shaw