LACRISSIA Shaw
East Saint Louis,IL
Summary
Seeking a career in customer service with an established organization which will provide opportunity for growth and room for advancement. I will bring a self-motivated, energetic, focused team player with over fifteen years of quality customer service experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Transporter
Uber
09.2015 - Current
- Passenger safety priority
- Friendly and Polite to all passengers
- Required to dress professional with black attire
- Must have high sense of discipline and self respect during work hours
- Treat the clients the way you like to be treated if you had order service
- Keep personal hygiene and Vehicle always in top good conditions.
Warehouse Worker
FedEx Express
Berkley, MO
12.2023 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50-75 pounds.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
Warehouse Packer
Quite Logistics
Hazelwood, MO
06.2023 - 12.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Organized items on racks, shelves and bins to maintain established order.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Restocked products and rotated items according to standard procedures.
- Operated manual pallet jacks and forklifts to move and store materials.
Collection Specialist
ACCOUNTING Enterprise Recovery System
01.2011 - 06.2015
- Weekly and monthly reporting to Direct Supervisor
- Monthly delinquency notices
- Processing monthly credit memos with appropriate reporting
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances due
- Internal/external customer interface
- Participate in team planning meetings
- Meet department defined goals and activity metrics.
Bartender
Timeout Lounge
03.2009 - 12.2011
- Greet customers
- Receive payments
- Manage inventory
- Delivered merchandise
- Balanced cash drawer
- Vendor Liaison
- Closed building.
Head Cashier
Laramie Foods and Liquors
09.2003 - 03.2010
- Greet customers
- Receive payments
- Delivered merchandise
- Managed inventory
- Balanced cash drawer
- Vendor Liason
- Closed building.
Housekeeping Supervisor
Southern Management LLC
04.1999 - 05.2003
- SHIFT SUPERVISOR JANITORIAL SERVICE
- Responsible for the day to day cleaning and maintenance of the building
- Keeping things dust free by cleaning and polishing
- Maintain outdoor grounds litter free
- Motivated /delegated and supervised 30 employees
- Handle their work schedule and payroll.
Education
High School Diploma -
Penn Foster High School
Scranton, PA04.2002
Skills
- Greet customers
- Receive payments
- Delivered merchandise
- Managed inventory
- Balanced cash drawer
- Vendor Liason
- Closed building
- Driving
- Delivery Driver Experience
Certification
- Bartender License, 07/01/21 - 07/01/23
- Livery Service 09/2015- Present
- Forklift Driver 10/2023
Timeline
Warehouse Worker
FedEx Express
12.2023 - 06.2024
Warehouse Packer
Quite Logistics
06.2023 - 12.2023
Transporter
Uber
09.2015 - Current
Collection Specialist
ACCOUNTING Enterprise Recovery System
01.2011 - 06.2015
Bartender
Timeout Lounge
03.2009 - 12.2011
Head Cashier
Laramie Foods and Liquors
09.2003 - 03.2010
Housekeeping Supervisor
Southern Management LLC
04.1999 - 05.2003
High School Diploma -
Penn Foster High School