Lacy Ashford
Elara Caring
WICHITA FALLS,TX
1
Language
17
years of professional experience
Results-driven Branch Operations Manager experienced in enhancing operational efficiency and driving team performance to meet business goals. Developed strong client relationships and implemented effective financial strategies, contributing to overall organizational growth. Demonstrated reliability and adaptability, with a proven ability to quickly learn and apply new skills.
Work History
Branch Manager
2 Months- Managed budgeting processes, optimizing resource allocation for improved operational efficiency.
- Developed and implemented staff training programs to enhance caregiver performance and client satisfaction.
- Fostered relationships with clients and families, promoting personalized care plans and support services.
- Led recruitment efforts, successfully onboarding skilled caregivers to meet growing demand for services.
- Monitored branch performance against key performance indicators and took corrective actions to ensure objectives were met.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Care Team Supervisor
2 Years 6 Months- Identify and develop referral source relationships.
- Sponsored activities and events within various organizations of potential referral sources on a monthly basis.
- Mentored and supervised team of home care professionals, enhancing clinical outcomes and increasing staff engagement.
- Client Care Oversight: Maintained accurate client service records, plans of care, and documentation while ensuring the delivery of high-standard care.
- Coordinated, scheduled, and monitored personal care services, effectively managing planned and unplanned absences to ensure consistent 24/7 care coverage.
- Quality Assurance (QAPI): Implemented Quality Assurance and Performance Improvement (QAPI) initiatives to ensure compliance with federal, state, and agency guidelines.
- Conducted caregiver orientations and training, and performed evaluations to uphold compliance with health standards.
Special Attendant
1 Year- Implemented care plans to enhance client health outcomes.
- Maintained accurate records of services, vital signs, and patient conditions to support effective care delivery.
- Identify and develop referral source relationships.
- Ensured adherence to infection control protocols to protect patient health and safety.: Adherence to standard precautions and safety protocols.
- Built trust with patients and families through compassionate interactions.
Administrative Assistant - Engineering Department
6 Months- Provided administrative support to engineering staff by scheduling meetings, taking notes, and updating databases to facilitate communication and project tracking. I also review accounting records for accuracy and make adjustments when necessary.
- Updated design and construction tasks in SharePoint, including start and completion dates, project numbers, contractor names, and funding details to ensure accurate project documentation.
- Assisted engineers with updates for Air Force contract and maintained PMO database records to ensure accurate project information and support timely project completion.
Parts Sales Manager
1 Year 6 Months- Led sales team in achieving monthly revenue targets through effective inventory management and customer engagement.
- Implemented strategic promotional campaigns that drove foot traffic and boosted sales during peak seasons.
- Developed training programs to enhance product knowledge and sales techniques among staff, improving overall performance.
- Analyzed market trends and customer feedback to tailor product offerings, resulting in increased customer satisfaction.
- Oversaw daily operations including scheduling, staffing, and performance evaluations for a high-performing sales team.
- Monitored inventory levels using POS systems, reducing stock discrepancies and enhancing order accuracy.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Service Center Coordinator
1 Year 1 Month- Implemented process improvements to streamline workflows, reducing response times significantly.
- Coordinated service requests to ensure timely responses and resolution of customer issues.
- Developed and maintained effective communication channels between departments to enhance operational efficiency.
- Trained new staff on service center procedures and best practices for optimal performance.
- Oversaw inventory management processes, ensuring availability of essential supplies for uninterrupted operations.
- Actively participated in cross-functional meetings to share insights and contribute to the development of company-wide strategies.
Coil Plant
4 Months- Demonstrated self-motivation by managing personal tasks independently.
- Adapted quickly to high-pressure work environments to meet deadlines.
- Successfully collaborated with team members and worked independently on projects.
- Quickly learned new processes and adapted to changing environments.
- Ensured accuracy and thoroughness in all assigned tasks.
- Maintained organization and attention to detail in daily tasks.
- Engaged in regular communication with colleagues to enhance skills.
- Applied critical thinking skills to analyze problems and formulate solutions.
- Received orders from engineers and programmed the Vi Pros turret punch machine to effectively make cuts and extrude sheets of metal.
Administrative Assistant
7 Years 9 Months- Developed and maintained efficient filing systems to ensure easy access to critical documents.
- Assisted in the the preparation of reports and presentations for departmental meetings.
- Collaborated with multidisciplinary teams to support patient care initiatives effectively.
- Oversaw inventory management of office supplies, ensuring availability at all times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Bachelor of Science - Social Work
Skills
Branch operations management
Customer management
Customer service
Time management
Coaching
Work ethic
Coaching
Decision-making
Relationship management
Time management
Verbal communication
Relationship management
Decision making
Interviewing
Strategic planning
Languages
English
Native or Bilingual
Timeline
Branch Manager
Live Well Home Care
06.2026 - CurrentRead More
Care Team Supervisor
Elara Caring
02.2024 - CurrentRead More
Administrative Assistant - Engineering Department
V2X
06.2023 - 12.2023Read More
Special Attendant
Wichita Home Health
02.2023 - 02.2024Read More
Parts Sales Manager
Auto Zone
01.2022 - 07.2023Read More
Service Center Coordinator
Balfour Beatty
06.2021 - 07.2022Read More
Coil Plant
Magic Aire
07.2019 - 11.2019Read More
Administrative Assistant
North Texas State Hospital
09.2009 - 06.2017Read More
Midwestern State University
Bachelor of Science from Social Work
Read More