Lacy Cole
Catonsville,MD
Summary
Motivated and compassionate individual eager to transition into the medical field, with a strong foundation in case management, project facilitation, education, patient care, and medical terminology. Adept at working in a fast-paced, multimodal environment, and demonstrating exceptional interpersonal communication skills. Possesses a deep passion for improving patient outcome and committed to continued learning to foster patient wellness. Seeking to leverage skills obtained as a special education teacher as well as a nursing student to contribute positively to a healthcare team, while growing expertise in the healthcare field.
Overview
8
8
years of professional experience
Work History
Special Education Teacher
EdTheory & Boston Higashi School
San Diego, CA & Boston, MA
08.2019 - Current
- Comprehensive case management; working as a team with other service providers such as psychologists, occupational therapists, speech therapists, BCBA’s, administrators and counselors
- Specialized Academic Instruction across settings
- Facilitation of Initial, Annual and Triennial meetings
- Planning and leading activities/lessons that optimize educational, emotional, physical, and social growth and goals of students’ impacted by autism or other disabilities
- Conduct standardized assessments to be used in the determination of special education eligibility
- IEP development and implementation, along with continuous monitoring of studentgoals through quarterly progress reports, as well as daily logs.
- Implementation and monitoring of Behavioral Intervention Plans.
- Educating parents of special needs students on how to best incorporate learning and development at home in order to ensure continuous learning
- Implementation of school skills in real world scenarios through creative and dynamic lesson planning (inside or outside of the classroom)
- Create and maintain a safe learning environment centered around compassion for students' needs, and use bonding as a tool to foster not only a place to grow academically, but also socially and emotionally.
Customer Service Representative
Orange Theory
Boston, MA
10.2021 - 08.2022
- Engaged in conversation with customers to understand their needs, resolve issues, and answer service questions. related questions.
- Utilized job-related software efficiently and maintained detailed records of customer interactions and transactions
- Streamlined customer service process to enhance customer experience
Clinical Diabetes Patient Educator
Dexcom
Boston, MA
08.2019 - 01.2021
- Worked as a team with and alongside physicians to train and educate patients with diabetes on continuous glucose monitoring systems.
- Treated each patient with individuality to drive improved patient use of the product.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Compiled patient health data for electronic health records.
- Provided direct nursing care to patients, including wound care, medication administration, and other treatments.
- Practiced infection control measures, including proper handwashing and PPE use.
Retail Sales Associate
The Green Room
Vineyard Haven, MA
05.2017 - 09.2018
- Completed transactions efficiently while providing excellent customer service.
- Developed and maintained relationships with regular customers, providing personalized service to encourage a positive experience and repeat business.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
Home Health Aide
Best of Care Inc.
Vineyard Haven , MA
05.2017 - 08.2018
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Educated patients and families on health care needs, conditions, and options.
- Assisted with clients ADL’s, vital sign monitoring, rehabilitative activities and services, device assistance, medication education and transportation.
Nursing Student
Wentworth Douglas Hospital
Dover, NH
12.2016 - 05.2018
- Cared for post-surgical patients of all adult ages while using effective and therapeutic communication
- Performed nursing tasks including but not limited to full body assessments, medication administration and education, medical device assistance and education.
- Assessed patients using comprehensive evaluation techniques and sound clinical judgment.
- Multiple months of experience on a Medical Surgical floor, Labor and Delivery floor, ICU and PICU floor, Emergency Room and Behavioral Health Floor
- Documented patient care services by charting in electronic records system in accordance with guidelines.
- Evaluated effectiveness of interventions through observation of clinical indicators such as pain level, breathing rate or laboratory values.
- Maintained a safe environment for patients by adhering to established policies and procedures regarding medication administration and infection control practices.
Education
Bachelor of Science - Human Development And Family Studies
University of New Hampshire
Durham05-2019
Skills
- Comprehensive Case Management
- IEP and BIP development and implementation
- Conflict resolution techniques
- Task prioritization
- Excellent verbal and written communication skills
- Reporting and documentation
- Leadership and teamwork skills
Credentials
- Mild/Moderate Special Education - Current credential in California
- Moderate/Severe Special Education- Previous credential in Massachusetts
Timeline
Customer Service Representative
Orange Theory
10.2021 - 08.2022
Special Education Teacher
EdTheory & Boston Higashi School
08.2019 - Current
Clinical Diabetes Patient Educator
Dexcom
08.2019 - 01.2021
Retail Sales Associate
The Green Room
05.2017 - 09.2018
Home Health Aide
Best of Care Inc.
05.2017 - 08.2018
Nursing Student
Wentworth Douglas Hospital
12.2016 - 05.2018
Bachelor of Science - Human Development And Family Studies
University of New Hampshire
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