Summary
Overview
Work History
Education
Skills
Credentials
Timeline
Generic

Lacy Cole

Catonsville,MD

Summary

Motivated and compassionate individual eager to transition into the medical field, with a strong foundation in case management, project facilitation, education, patient care, and medical terminology. Adept at working in a fast-paced, multimodal environment, and demonstrating exceptional interpersonal communication skills. Possesses a deep passion for improving patient outcome and committed to continued learning to foster patient wellness. Seeking to leverage skills obtained as a special education teacher as well as a nursing student to contribute positively to a healthcare team, while growing expertise in the healthcare field.

Overview

8
8
years of professional experience

Work History

Special Education Teacher

EdTheory & Boston Higashi School
San Diego, CA & Boston, MA
08.2019 - Current
  • Comprehensive case management; working as a team with other service providers such as psychologists, occupational therapists, speech therapists, BCBA’s, administrators and counselors
  • Specialized Academic Instruction across settings
  • Facilitation of Initial, Annual and Triennial meetings
  • Planning and leading activities/lessons that optimize educational, emotional, physical, and social growth and goals of students’ impacted by autism or other disabilities
  • Conduct standardized assessments to be used in the determination of special education eligibility
  • IEP development and implementation, along with continuous monitoring of studentgoals through quarterly progress reports, as well as daily logs.
  • Implementation and monitoring of Behavioral Intervention Plans.
  • Educating parents of special needs students on how to best incorporate learning and development at home in order to ensure continuous learning
  • Implementation of school skills in real world scenarios through creative and dynamic lesson planning (inside or outside of the classroom)
  • Create and maintain a safe learning environment centered around compassion for students' needs, and use bonding as a tool to foster not only a place to grow academically, but also socially and emotionally.

Customer Service Representative

Orange Theory
Boston, MA
10.2021 - 08.2022
  • Engaged in conversation with customers to understand their needs, resolve issues, and answer service questions. related questions.
  • Utilized job-related software efficiently and maintained detailed records of customer interactions and transactions
  • Streamlined customer service process to enhance customer experience

Clinical Diabetes Patient Educator

Dexcom
Boston, MA
08.2019 - 01.2021
  • Worked as a team with and alongside physicians to train and educate patients with diabetes on continuous glucose monitoring systems.
  • Treated each patient with individuality to drive improved patient use of the product.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Compiled patient health data for electronic health records.
  • Provided direct nursing care to patients, including wound care, medication administration, and other treatments.
  • Practiced infection control measures, including proper handwashing and PPE use.

Retail Sales Associate

The Green Room
Vineyard Haven, MA
05.2017 - 09.2018
  • Completed transactions efficiently while providing excellent customer service.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage a positive experience and repeat business.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.

Home Health Aide

Best of Care Inc.
Vineyard Haven , MA
05.2017 - 08.2018
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Educated patients and families on health care needs, conditions, and options.
  • Assisted with clients ADL’s, vital sign monitoring, rehabilitative activities and services, device assistance, medication education and transportation.

Nursing Student

Wentworth Douglas Hospital
Dover, NH
12.2016 - 05.2018
  • Cared for post-surgical patients of all adult ages while using effective and therapeutic communication
  • Performed nursing tasks including but not limited to full body assessments, medication administration and education, medical device assistance and education.
  • Assessed patients using comprehensive evaluation techniques and sound clinical judgment.
  • Multiple months of experience on a Medical Surgical floor, Labor and Delivery floor, ICU and PICU floor, Emergency Room and Behavioral Health Floor
  • Documented patient care services by charting in electronic records system in accordance with guidelines.
  • Evaluated effectiveness of interventions through observation of clinical indicators such as pain level, breathing rate or laboratory values.
  • Maintained a safe environment for patients by adhering to established policies and procedures regarding medication administration and infection control practices.

Education

Bachelor of Science - Human Development And Family Studies

University of New Hampshire
Durham
05-2019

Skills

  • Comprehensive Case Management
  • IEP and BIP development and implementation
  • Conflict resolution techniques
  • Task prioritization
  • Excellent verbal and written communication skills
  • Reporting and documentation
  • Leadership and teamwork skills

Credentials

  • Mild/Moderate Special Education - Current credential in California
  • Moderate/Severe Special Education- Previous credential in Massachusetts

Timeline

Customer Service Representative

Orange Theory
10.2021 - 08.2022

Special Education Teacher

EdTheory & Boston Higashi School
08.2019 - Current

Clinical Diabetes Patient Educator

Dexcom
08.2019 - 01.2021

Retail Sales Associate

The Green Room
05.2017 - 09.2018

Home Health Aide

Best of Care Inc.
05.2017 - 08.2018

Nursing Student

Wentworth Douglas Hospital
12.2016 - 05.2018

Bachelor of Science - Human Development And Family Studies

University of New Hampshire
Lacy Cole