Lacy Freese
Wichita,Ks
Summary
To obtain a position utilizing my learnings from Fort Hays State University in Psychology
Knowledgeable Case Manager with strong background in providing compassionate and tailored care to individuals. Known for achieving positive outcomes through personalized care plans and effective communication. Demonstrated proficiency in patient assessment and problem-solving, ensuring high-quality support and satisfaction.
Overview
10
10
years of professional experience
Work History
Children's Field Based Integrated Care Specialist
Comcare Health Services
07.2024 - Current
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Monitored customer care goals and developed improvements.
- Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
- Enhanced patient care by implementing individualized care plans and closely monitoring progress.
Team Leader
Aerie
01.2020 - 01.2024
- Increased sales by 20%
- Developed and trained 3 internal promotions
- Increased customer service standards
- Innovate and challenge team
Store Manager
The Children’s Place
01.2015 - 01.2020
- Maintain standards of customer service
- Develop team, recruit, and train team members
- Monitor sales performance
- Execute shipment processing and floorset direction
Education
BS - Psychology
Fort Hays State University
01.2024
AA - Psychology
Cowley County Community College
01.2019
Skills
- Management
- Problem solving
- Communication
- Leadership
- Sales
- Development
- Time management
- Active listening
- Crisis intervention
- Performance management
- Empathy
- Outreach
- Networking
- Active listening skills
- Behavioral support
- Care coordination
- Data entry proficiency
References
- Tara Gwynn, Supervisor at NAMI, 316.250.6188
- Hallee Canfield-Jones, Co-worker (Aerie & The Children’s Place), 913.787.5151
- Conolley Montgomery, Co-worker (Aerie), 316.461.8142
- Hattie McCash, Supervisor (The Children’s Place), 201.320.5902/402.821.7647
- Julie Dawson, Friend, 316.650.3825
Leadership Certificate earned from Fort Hays State University
I have volunteered with NAMI Wichita for the past year. I am certified to teach two classes with them, Family-to-Family and Basics. I also volunteer with outreach to increase knowledge of programs offered by NAMI and coordinate events for more exposure.
Timeline
Children's Field Based Integrated Care Specialist
Comcare Health Services
07.2024 - Current
Team Leader
Aerie
01.2020 - 01.2024
Store Manager
The Children’s Place
01.2015 - 01.2020
AA - Psychology
Cowley County Community College
BS - Psychology
Fort Hays State University
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