Lacy Stevens
Carmichael,CA
Summary
Service-centric Supervisor successful in resource management, client services and administrative oversight. Cross-functional leader successful cooperating with multi-disciplinary teams and senior-level management. Skilled in managing assigned workforce towards achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
The Old Spaghetti Factory International Inc.
Rancho Cordova, California
07.2022 - Current
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Tracked employee overtime hours and adjusted schedules accordingly.
Secretary to the General Manager
Old Spaghetti Factory
Sacramento, California
07.2021 - Current
- Made appropriate equipment orders.
- Collected and analyzed information to produce concise reports.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Worked professionally to handle client, vendor, and public guest requirements.
- Improved office efficiency.
Restaurant Supervisor
Old Spaghetti Factory
Sacramento, California
07.2021 - 07.2022
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Established good customer relations and excellent service to build and retain loyal customers.
- Provided fast, friendly, and knowledgeable service to guests, proactively promoting specials, and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Instructed staff on the accurate operation of various technical and server tools, including POS.
Server Supervisor
Johnny Rockets
Sacramento
01.2016 - 01.2020
- I worked my way up to a supervising position.
- I would manage the staff's breaks, handle phone calls, and make sure we were working as efficiently as possible.
- Memorized the menu and promotional items we had for the month.
- Served as a friendly, hardworking, and punctual employee.
- I always made sure that my crew left the restaurant clean and ready for the next day at the end of the night.
- Worked with POS system to place orders.
- Communicated well with kitchen staff, making sure orders were correct and coming out in efficient time.
Server Shift Leader
Pinkberry
Sacramento
03.2019 - 08.2019
Education
Diploma -
Rio Linda Highschool
06.2021
AA - science
Sacramento City College
12.2020
Skills
- Time Management
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Multitasking
- Communication Skills
- Customer Service
- I find it rewarding when I can help someone have a great experienceIn my place of work
- A high-energy individual, with the ability to multitask and work well
- Under pressure Extremely customer-focused
- Task Prioritization
- Ease with Computers and Technology
- Strong Organizational Skills
References
REFERENCES: Naghman Qureshi from Pinkberry naghman@hnhbiz.com 916-534-6321
Jordan Estrada GM The Old Spaghetti Factory 916-730-0557
Timeline
Restaurant Manager
The Old Spaghetti Factory International Inc.
07.2022 - Current
Secretary to the General Manager
Old Spaghetti Factory
07.2021 - Current
Restaurant Supervisor
Old Spaghetti Factory
07.2021 - 07.2022
Server Shift Leader
Pinkberry
03.2019 - 08.2019
Server Supervisor
Johnny Rockets
01.2016 - 01.2020
Diploma -
Rio Linda Highschool
AA - science
Sacramento City College
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