Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Maxine Kiyabu

Waianae,USA

Summary

Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments. Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs. Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength. Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

14
14
years of professional experience

Work History

Restaurant Manager

The Beach House By 604
Waianae , MI
05.2022 - 03.2025
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Explained goals and expectations required of trainees.
  • Distributed food to service staff for prompt delivery to customers.
  • Delegated work to staff, setting priorities and goals.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Assisted with kitchen preparation during peak times as needed.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Managed accounts payable, accounts receivable and payroll.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Trained new employees to perform duties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Assisted staff by serving food and beverages or bussing tables.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Updated computer systems with new pricing and daily food specials.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Established policies for cash handling procedures to maximize security measures.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Created new menu items based on customer feedback and industry trends.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Resolved conflicts among employees in an effective manner.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed routine maintenance and repair.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Supervisor

The Beach House By604
Waianae, HI
04.2022 - 03.2025
  • Responded to customer questions regarding products, prices and availability.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Assessed company operations for compliance with safety standards.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Created new strategies for improving customer service standards within the organization.
  • Streamlined workflow processes, reducing project completion times.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Implemented strategies to take advantage of new opportunities.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Worked closely with human resources to support employee management and organizational planning.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Directed and supervised team of 15 employees in daily operations.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Negotiated with suppliers to secure cost-effective resources.

Server

The Beach House By 604
Waianae, HI
09.2021 - 03.2025
  • Followed health safety guidelines when preparing and serving food products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Presented menus and answered questions regarding items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Filled condiments and napkin containers during slack periods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Informed customers of daily specials and signature menu items.
  • Trained new employees to perform duties.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided exceptional service to high volume of daily customers.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Stayed informed about daily specials, new menu items, promotions.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Responded to ad hoc cleaning duties at end of shift.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Greeted guests and provided menus.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Took orders from customers accurately and in a timely manner.
  • Addressed complaints to kitchen staff and served replacement items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Delivered food orders promptly and courteously.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Assisted in training new servers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Set up tables in between patrons to reduce wait times.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked food before serving it to customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Managed household errands and other essential duties.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

General Manager

Brick Oven Pizza
Kapolei, HI
08.2014 - 11.2021
  • As the manager my responsibility is to oversee the employees daily roles, address any customer concerns, create the weekly schedule, and lead team meetings
  • I am committed to maintaining a cohesive team
  • In addition to, communicating effectively with the owners, marketing director, managers and employees
  • Most of all creating a great work environment with everyone

Bartender

Brick Oven Pizza
Kapolei, HI
05.2012 - 11.2021
  • Verified patron identification prior to serving alcohol and maintained compliance with all state and federal laws
  • Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment
  • Drove customer satisfaction by preparing expertly-crafted drinks and pouring beer and wine selections
  • Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages
  • Balanced efficiency with exceptional service, managing [Number]+ guests per hour
  • Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition
  • Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
  • Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
  • Ensured all liquor was properly secured before, during, and at end of shift
  • Kept customer numbers high by giving the bar a fun atmosphere and spearheading special events such as trivia nights and game watching parties
  • Prepared cocktails for customers using exact recipes combined with personal flair
  • Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies
  • Trained and supervised bar staff to deliver exceptional service to customers

Cashier/ Server

Brick Oven Pizza
Kapolei, HI
04.2012 - 11.2021
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
  • Processed new orders, returns, and exchanges, handling [Number]+ transactions per day on average
  • Processed refunds and exchanges for different products
  • Resolved guest issues by working with customer service leaders and area managers to meet individual needs
  • Trained new retail team members in customer-focused strategies, maintaining high team standards
  • Recorded daily transactions precisely to avoid errors and keep logs accurate
  • Fixed checkout merchandise displays with continuous resets during down periods
  • Maintained accurate register totals by carefully counting and securing cash
  • Rang up customer items quickly and accurately using POS system
  • Kept customers happy by quickly processing payments and bagging purchases

Host/Buss

Brick Oven Pizza
Kapolei, HI
01.2012 - 11.2021
  • Provided superior customer service by promptly greeting and welcoming guests
  • Supported server efficiency, introducing guests to server and taking drink orders when needed
  • Cleaned and organized menus to increase sanitation and availability
  • Answered telephones, addressed caller inquiries, and delivered messages
  • Communicated with patrons to determine seating needs and preferences, and escorted to tables
  • Collaborated with FOH and BOH teams to support efficient operations, quality foodservice, and guest satisfaction
  • Followed company procedures for guest-seating, including proper use of station charts and workflow
  • Monitored dining rooms for seating availability, service, safety, and well-being of guests
  • Took reservations by phone and in person, providing helpful, accurate responses to inquiries
  • Resolved customer concerns and handled requests with utmost professionalism
  • Maintained continuity of service and stellar restaurant reputation with smooth hand-off to servers
  • Achieved consistent praise for managing efficient, professional dining room
  • Checked menus to ensure cleanliness and proper presentation
  • Coordinated efforts of waitstaff to balance workload between all bar and restaurant sections
  • Served take-out customers, preparing drinks and verifying items for maximum satisfaction
  • Verified table cleanliness and proper settings before seating guests
  • Moved and arranged tables, chairs, and settings and organized seating for groups with special needs
  • Managed guests' expectations by staying in frequent communication with kitchen about wait times and sold-out items
  • Recited and promoted various menu items, daily specials, and drink options
  • Maintained seating charts for optimal station rotations

Prep Cook

Brick Oven Pizza
Kapolei, HI
10.2010 - 11.2021
  • Stored food in designated containers and storage areas to ensure freshness
  • Reduced waste and contamination risk through proper inventory rotation
  • Memorized menu dishes and prepared ingredients ahead of time

Education

None -

Kauai High School
Kauai, HI
01.2004

Skills

  • Schedule coordination
  • Operations oversight
  • Inventory control
  • Quality assurance
  • Performance improvement
  • Time management
  • Staff training
  • Customer service
  • Operational efficiency
  • Inventory management
  • Food safety
  • Cost control
  • Performance evaluation
  • Conflict resolution
  • Team building
  • Sales optimization
  • Marketing strategies
  • Equipment maintenance
  • Employee recruitment
  • Training and onboarding
  • Sales and marketing
  • Table management
  • Front of house management
  • Resource allocation
  • Active listening
  • Food preparation
  • Staff management
  • Employee schedule management
  • Team leadership
  • Restaurant operations management
  • Strategic planning
  • Complaint resolution
  • Time management abilities
  • Interpersonal communication
  • Teamwork
  • Food presentation
  • Order delivery practices
  • Trained in performance and wage reviews
  • Team management
  • Analytical skills
  • Restaurant marketing
  • Infection control
  • Coaching and mentoring
  • Task prioritization
  • Staff supervision
  • Food safety compliance
  • Supervisory skills
  • Employee retention
  • Safe food handling
  • Multitasking Abilities
  • Cook foods
  • Kitchen oversight
  • Recipe creation
  • Cross-functional teamwork
  • Take-out service
  • Reliability
  • Industry trends
  • Inventory control and record keeping
  • Kitchen equipment operation and maintenance
  • Goal setting
  • Reliable and responsible
  • Money handling
  • Restaurant operations
  • Purchasing
  • Money counting
  • Employee supervision
  • Personnel recruiting
  • Stable work history
  • Customer service best practices
  • Shift management
  • Labor and overhead cost estimation
  • Full service restaurant background
  • Problem-solving abilities
  • Professionalism

Personal Information

Gender: M

Timeline

Restaurant Manager

The Beach House By 604
05.2022 - 03.2025

Supervisor

The Beach House By604
04.2022 - 03.2025

Server

The Beach House By 604
09.2021 - 03.2025

General Manager

Brick Oven Pizza
08.2014 - 11.2021

Bartender

Brick Oven Pizza
05.2012 - 11.2021

Cashier/ Server

Brick Oven Pizza
04.2012 - 11.2021

Host/Buss

Brick Oven Pizza
01.2012 - 11.2021

Prep Cook

Brick Oven Pizza
10.2010 - 11.2021

None -

Kauai High School

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Maxine Kiyabu