Lacy Lugo
Lee's Summit,MO
Summary
Human Resources Executive with progressive HR experience and advanced knowledge of employment law, employee relations. employee engagement, and workforce development. Engages with HR stakeholders to promote high performing organization driven by evidenced based people strategy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
VP of Human Resources, Central Region
Saint Luke's Health System
01.2023 - Current
- Partnered with the Central Region Executive Team and HR leadership to develop and implement a workforce strategy designed to recruit and retain talent based on key people metrics including national, state and SLHS workforce metrics, industry trends on generational needs of the workforce, and employee engagement principles.
- Spearheaded innovative strategies to increase employee recruitment and retention in high-need-hard-to-fill clinical departments, decreasing turnover and vacancy.
- Enhanced HRBP and Employee Relations workflows and employee job satisfaction by providing role and function clarity through implementation of standard work.
- Using key workforce metrics, launched just-in-time leadership development tailored to address employee management skill gaps within the organization.
- Lead the HR team supporting the Central Region in employee engagement, employee recognition, employee relations, accomodations, volunteer services and strategic HR Business partnership.
Director, HR Administration, Title IX & Equity
MU Health Care
04.2021 - 01.2023
- Lead employee experience (employee relations), HR compliance, employee engagement, labor relations, HR policy development and implementation, HR communications, events, and branding efforts for 6200+ employees, volunteers, students, and physicians.
- Lead employee experience team in the resolution of over 2,000 employee relations cases with less than .003 litigation/3rd party complaint rate, using employee relations trends to inform leader and staff development efforts, workforce planning, and employee recruitment and retention tactics e.g. quarterly performance conversations, employee rounding, employee recognition tools (Kudos), student loan repayment and backup child and adult care benefits.
- Advised executive leadership on the organization’s employee engagement strategy and implemented high-return engagement practices involving employee recognition, enhanced connections between leaders/staff, wellbeing, and growth mindset principles from NeuroLeadership Institute resulting in 15 percentile increase in engagement scores from 2021 to 2022.
- Acting Grievance Officer for MU Health Care responsible for resolving employee grievances with litigation rate of 0.
Manager, HR Compliance & Org Develop (interim)
MU Health Care
09.2020 - 04.2021
- Managed the Leadership & Organizational Development and Employee Relations efforts including performance management, productivity, engagement, and prioritization of duties through enhanced collaboration with other HR units and organizational stakeholders.
- Identified, prioritized and/or implemented staff and leadership development efforts, classes, and events based on the needs of the organization including, but not limited to, workplace violence, standard work, change management, new staff orientation, new leader onboarding, and the campus clinical integration efforts.
- Collaborated with institutional stakeholders, leaders and other HR partners to deliver ‘just-in-time’ support to meet staffing needs amidst the COVID-19 pandemic through the deployment of an internal labor pool.This role is inclusive of all duties outlined in the HR Compliance Manager.
Manager, HR Compliance, Dep. Title IX Coordinator
MU Health Care System
12.2018 - 09.2020
- Ensured compliance with Title IX regulation through analysis of Dear Colleague Letters, and promulgation of Title IX legislation/regulations and associated development/implementation of University and MUHC policies and processes.
- Enhanced HR collaboration and effectiveness through establishment of MUHC HR Policy Committee to provide well-informed policy development, guidance and enactment.
- Decision-maker on all grievances (union and non-union) and organizational representative in all labor management negotiations, regulatory audits, and inquiries.
Employee Relations Strategist
MU Health Care System
03.2016 - 12.2018
- Investigated and resolved complex employee concerns in accordance with employment laws while mitigating barriers to employee engagement.
- Advised employees and leaders on performance management, employee engagement, disciplinary action, staff development and conflict resolution for 6,500 staff members in accordance with all employment laws.
- Responded to Missouri Human Rights Commission, U.S. EEOC complaints, Department of Labor, OSHA, and State Board of Nursing inquiries.
Assistant Prosecuting Attorney
Cass County
04.2015 - 03.2016
- Prosecuted felony and misdemeanor cases (domestic/sexual violence, kidnapping, theft, and various other criminal offenses) from case initiation through disposition including two jury trials, over 30 bench trials, and several evidentiary hearings regarding admissibility, reliability and credibility of evidence.
- Directed, advised and provided oversight to all County law enforcement agency detectives, investigators, and officers on various criminal offenses.
- Developed and implemented domestic violence best practices protocol for Cass County Prosecuting Attorney’s Office and secured grant funding through VAWA and VOCA for over 4 victim advocate positions.
Law Clerk, Hon. Robert L. Trout
16th Circuit Court
12.2013 - 04.2015
- Advised Judge Trout on relevant case law and precedent in determining matters before the Division
- Drafted Judgments, Orders, and findings of facts and conclusions of law for the Judge.
- Consulted and advised on weight of the evidence, credibility of witnesses and evidence, and application of statutes/case law to the facts at issue before the Court.
Law Clerk, Governmental Affairs
State Of Missouri, Attorney General's Office
05.2012 - 11.2012
- Presented evidence on Complaints alleging misconduct by licensees before the Administrative Hearing Commission and applicable licensing boards
- Investigated allegations of licensee misconduct by interviewing witnesses, reviewing documents, and electronic evidence
- Drafted Complaints, Settlement Agreements, and Proposed Findings of Fact & Conclusions of Law for cases prosecuted by the Division.
Legislative Liaison, Executive Consultant III
AZ Governor's Council On Development Disabilities
12.2007 - 07.2009
- Advised State of Arizona Governor and 90 state legislators, Members of Congress and U.S. Senate on all issues relevant to people with developmental disabilities toward their full inclusion, integration and equality in all facets of daily life.
- Developed and supported grass roots advocacy efforts for over 215,000 constituents with developmental disabilities and their family members.
- Secured preventive dental care for Arizonans with developmental disabilities through matched stated and federal funding for FY2007-FY2008 and preserved critical services for Arizonans with developmental disabilities during 2008-2009 financial crisis.
Education
J.D. - Law
University of Missouri School of Law
Columbia, MO05.2013
Skills
- Conflict Resolution
- Diversity and Inclusion
- Leadership Training and Development
- Compliance (regulatory/legal)
- Policy Improvement
- HR analytics
- Administering Disciplinary Procedures
- Workforce Planning
- Human Resources Department Processes
- Labor Relations Coordination
- Internal Communications
- Employee Relations Oversight
- Employee Engagement Strategies
- Leadership Development
Certification
- Gallup StrengthsFinder Trained
- Licensed Missouri Bar, 2013
- Alternative Dispute Resolution Certified, 2013
Timeline
VP of Human Resources, Central Region
Saint Luke's Health System
01.2023 - Current
Director, HR Administration, Title IX & Equity
MU Health Care
04.2021 - 01.2023
Manager, HR Compliance & Org Develop (interim)
MU Health Care
09.2020 - 04.2021
Manager, HR Compliance, Dep. Title IX Coordinator
MU Health Care System
12.2018 - 09.2020
Employee Relations Strategist
MU Health Care System
03.2016 - 12.2018
Assistant Prosecuting Attorney
Cass County
04.2015 - 03.2016
Law Clerk, Hon. Robert L. Trout
16th Circuit Court
12.2013 - 04.2015
Law Clerk, Governmental Affairs
State Of Missouri, Attorney General's Office
05.2012 - 11.2012
Legislative Liaison, Executive Consultant III
AZ Governor's Council On Development Disabilities
12.2007 - 07.2009
J.D. - Law
University of Missouri School of Law
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