Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Lacy Mershon
Administrative Assistant
Eugene,OR
Work Preference
Summary
Administrative professional with extensive experience at Bi-Mart, specializing in customer service and team collaboration. Demonstrated success in resolving complex issues and improving customer satisfaction. Skilled in Microsoft Excel and data entry, emphasizing efficiency and attention to detail to drive operational success in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Cascade Farm And Outdoor
Eugene
04.2022 - Current
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Maintained filing systems and organized documents for easy access.
- Provided customer support by answering inquiries and resolving issues promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Manager
Bi-Mart
Junction City
03.2021 - 04.2022
- Oversaw daily customer service operations to ensure efficient workflow.
- Managed customer inquiries through various communication channels.
- Resolved escalated customer complaints with effective problem-solving techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Cashier
Bi-Mart
Eugene
08.2020 - 03.2021
- Processed customer transactions accurately and efficiently at Bi-Mart.
- Assisted customers with product inquiries and provided recommendations.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and gift card transactions following company policies.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Monitored inventory levels at the register and reported discrepancies to management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Housekeeping
Waterford Grand
Eugene
12.2016 - 07.2020
- Attend quarterly training in safety procedures, resident care, and first aid
- Maintain my equipment while keeping a clean work space and environment for the residents
- Follow hand hygiene and and sanitizing protocols
Housekeeping
Executive Cleaning Services
Eugene
08.2013 - 05.2015
- Performed routine regular checks of all accounts maintaining accurate records of cleanliness, equipment maintenance, and product knowledge
- Trained new and current team members on company policies and procedures.
- Communicated well with in fast paced team-oriented environment
Daycare Provider/Owner
In Home Day Care
Eugene
10.2012 - 08.2013
- Communicated important information to parents
- Prepared snacks and meals following all rules and regulations in regards to food handling safety and sanitation
- Maintained a clean and sanitary work place
- Followed state policies and procedures to ensure child safety
Education
Certificate of Technical Studies - Phlebotomy
Oregon Medical Training Private School
Springfield, OR01.2018
High school -
White Pine High School
Ely, NV11.2003
Skills
- Time management
- Cleaning and housekeeping
- Retail sales and cashiering
- Customer service and support
- Venipuncture and phlebotomy
- Data entry and office administration
- Microsoft Excel proficiency
- Customer relationship management
- Team collaboration and leadership
- New hire training and development
- Attention to detail
Certification
- NHA Certified Phlebotomy Technician, 12/01/18, 12/01/20, M3N4N4R7
- Driver's License
Assessments
- Work Style: Reliability, Expert, 08/01/20
- Front Desk Agent (Hotel), Highly Proficient, 08/01/20
- Customer Focus & Orientation, Highly Proficient, 08/01/20
Timeline
Administrative Assistant
Cascade Farm And Outdoor
04.2022 - Current
Customer Service Manager
Bi-Mart
03.2021 - 04.2022
Cashier
Bi-Mart
08.2020 - 03.2021
Housekeeping
Waterford Grand
12.2016 - 07.2020
Housekeeping
Executive Cleaning Services
08.2013 - 05.2015
Daycare Provider/Owner
In Home Day Care
10.2012 - 08.2013
Certificate of Technical Studies - Phlebotomy
Oregon Medical Training Private School
High school -
White Pine High School