Lacy M. Ternes
Wales
Summary
Healthcare strategy leader and board-certified clinical pharmacist with over a decade of experience improving care delivery across complex healthcare systems. Currently serving on the Pharmacy Strategy Team at Froedtert ThedaCare, leading cross-functional initiatives that connect frontline operations with organizational priorities through data-informed decision-making and human-centered design.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Strategy Team Pharmacist
Froedtert ThedaCare
Milwaukee
07.2025 - Current
- Led frontline discovery and workflow mapping across pharmacy service lines, engaging over 50 staff and documenting more than 100 processes to identify operational barriers
- Synthesized frontline insights into executive-ready findings that informed system-level improvement priorities
- Facilitated cross-functional working sessions to align clinical teams, operations, IT, and analytics on practical solutions
- Developed structured problem statements connecting strategic goals with operational execution and capacity realities
- Integrated patient and staff experience perspectives into system improvement initiatives
Product Management Pharmacist
Froedtert Health Pharmacy Solutions
Milwaukee
04.2023 - 07.2025
- Identified major patient communication gaps, revealing over 80% SMS non-enablement and advocating for default system redesign to improve access and efficiency
- Transformed patient experience measurement through NPS-based survey redesign, migration to the Press Ganey platform, and development of real-time PowerBI dashboards
- Created system-level visibility into patient feedback across pharmacy services to support quality improvement efforts
- Evaluated emerging delivery models, including drone delivery, leading feasibility assessment that informed leadership’s decision to deprioritize further pursuit
Clinical Transplant Pharmacist
Froedtert Hospital
Milwaukee
07.2013 - 05.2023
- Managed complex transplant pharmacotherapy across kidney, liver, heart, and lung populations
- Led innovative programs expanding transplant access, including HCV-positive donor utilization that reduced patient wait times
- Developed protocols and collaborative practice agreements improving outcomes and care efficiency
- Served as clinical educator, preceptor, and research lead
Education
Doctor of Pharmacy -
University of Minnesota
Twin CitiesPGY2 Solid Organ Transplant Residency -
Hennepin County Medical Center
PGY1 Pharmacy Residency -
University of Minnesota Medical Center
Bachelor of Science - Human Biology
University of Wisconsin–Green Bay
Skills
- Healthcare system enhancement
- Strategic execution
- Data-driven decision-making
- Cross-functional leadership
- Operational transformation
- Continuous improvement
- Change leadership
- Stakeholder alignment
- Human-centered design
- Value-based care
Certification
- Board Certified Pharmacotherapy Specialist (BCPS)
- Licensed Pharmacist, Wisconsin, Minnesota
Leadership And Engagement
- Transplant Task Force Coordinator
- Well-Being Champion
- Leadership Transition Program – Next Leaders
- Specialty Pharmacy Quality Committee
- Pharmacy Society of Wisconsin
Timeline
Pharmacy Strategy Team Pharmacist
Froedtert ThedaCare
07.2025 - Current
Product Management Pharmacist
Froedtert Health Pharmacy Solutions
04.2023 - 07.2025
Clinical Transplant Pharmacist
Froedtert Hospital
07.2013 - 05.2023
Doctor of Pharmacy -
University of Minnesota
PGY2 Solid Organ Transplant Residency -
Hennepin County Medical Center
PGY1 Pharmacy Residency -
University of Minnesota Medical Center
Bachelor of Science - Human Biology
University of Wisconsin–Green Bay