Lacy Robinson
Meridian,ID
Summary
Knowledgeable professional with solid background in delivering exceptional customer service and ensuring safety compliance. Proven track record of managing and deescalating emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently. Frequently praised as hardworking by peers, can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Blair Pediatric Dentistry
10.2022 - Current
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Monitored patient comfort and safety during dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Private Nanny
04.2022 - 10.2022
- Tended to general needs of children while supervising and enforcing safety in day-to-day activities
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Treatment Coordinator and Insurance Specialist
Olympia Pediatric Dentistry
07.2018 - 03.2022
- Lead administrator for a large dental practice that managed admin team, communication, billing/insurance, and patient care
- Support and create administrative systems and policies
- Assisted patients with the processing of dental insurance claims and management of relationships with insurance carriers
- Patient care coordinating which included presenting treatment plans, costs, and scheduling appointments
- Acted as liaison between patient and doctor
Elementary Coordinator
Church of Living Water
01.2016 - 09.2017
- Organized and implemented curriculum to allow classroom leaders to facilitate an effective learning environment that engaged students
- Establish vision to engage, support, and care for children and families in our community
- Managed a team of 100 volunteers
- Assisted in managing large scale programs and events of up to 1000 people
- Lead administrator for youth basketball league of 300 players and 100 volunteers
- Promoted positive environment for students learning.
Education
Certification -
Anthem School of Ministry
Olympia, WA06-2016
High School Diploma -
A.G WEST BLACK HILLS HIGH SCHOOL
98512, WA06.2014
Skills
- High Level Customer Service
- Administration
- Organizational Standards
- High-Volume Environments
- Communication
- Microsoft Office
- Team Collaboration
- Customer Engagement
- Complaint Handling
- Patient Relations Expertise
References
- Marti Huld, Office Manager, Olympia Pediatric Dentistry, (360) 352-3515, Marti@olypd.com, Previous Employer
- Beth Green, Children's Pastor, Church Of Living Water, (360) 349-2391, bethkgreen@gmail.com, Previous Employer
Timeline
Dental Assistant
Blair Pediatric Dentistry
10.2022 - Current
Private Nanny
04.2022 - 10.2022
Treatment Coordinator and Insurance Specialist
Olympia Pediatric Dentistry
07.2018 - 03.2022
Elementary Coordinator
Church of Living Water
01.2016 - 09.2017
Certification -
Anthem School of Ministry
High School Diploma -
A.G WEST BLACK HILLS HIGH SCHOOL
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