Lacy Ruth
Centerville
Summary
Dynamic professional with a proven track record at Dollar General Store, enhancing customer satisfaction and streamlining operations. Skilled in packaging techniques and fostering positive work environments, demonstrated through meticulous attention to detail and effective team leadership. Achieved significant improvements in service quality and operational efficiency, leveraging strong hand-eye coordination and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Meat Packer
Ruth Premium Meats
05.2024 - 01.2025
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Inspected meat to perform quality assurance checks.
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
- Organized and stored items at specific temperatures to maintain freshness.
- Streamlined packaging process with meticulous attention to detail in weighing, labeling, and sealing packages.
Assistant Manager
Dollar General Store
03.2021 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
Retail Cashier
Dollar General Store
03.2018 - 02.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Answered questions about store policies and addressed customer concerns.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
Education
High Schoo Diploma -
Centerville High School
Centerville, IA05.2009
Skills
- Package labeling
- Packaging techniques
- Sanitation practices
- Hand-eye coordination
- Workplace safety
- Food safety regulations
- Labeling proficiency
- Product packaging
Timeline
Meat Packer
Ruth Premium Meats
05.2024 - 01.2025
Assistant Manager
Dollar General Store
03.2021 - 05.2024
Retail Cashier
Dollar General Store
03.2018 - 02.2021
High Schoo Diploma -
Centerville High School
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