Hi, I’m
Lacy Bitner
Retail and Foodservice
Bailey,TX
Summary
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Committed and hardworking Foodservice Manager with 24 years of experience directing food service. Well-rounded leader with talent for supervising employees . Swift problem solver with quick and effective solutions to wide array of issues.
Overview
26
years of professional experience
2
Certifications
Work History
Kwik Chek
Deli Manager
07.2020 - Current
Job overview
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed quality assurance standards to optimize freshness of deli products.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
Braums Ice Cream And Dairy
Day Manager
04.2016 - 07.2020
Job overview
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Built relationships with customers and managed accounts to drive revenue and profit.
Doller General
Assistant Store Manager
01.2000 - 03.2003
Job overview
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and managed associates in customer service and sales techniques.
- Answered questions about store policies and addressed customer concerns.
- Optimized store displays and appearance via strategic merchandising.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
Billy Rays BBQ
Cook Supervisor
05.1997 - 10.1997
Job overview
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Acted as head chef when required to maintain continuity of service and quality.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Mentored kitchen staff to prepare each for demanding roles.
- Collaborated with staff members to create meals for large banquets.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
Education
Commerce High School, Commerce Texas
No Degree
04.2000
Skills
- Work Schedule Creation
- Product Rotations
- Assignment Schedules
- Deposit Preparation
- New Products Evaluation
- Food Delivery Oversight
- Active Listening
- Food and Beverage Service
- Critical Thinking
- Greeting and Seating Guests
- Personnel Data Reporting
- Service Quality Standards Evaluation
- Disciplinary Action
- Inventory Accuracy
- Corrective Actions
- Customer Service
- Waste Procedures Establishment
Certification
- Manager food handlers License
- TABC
Timeline
Deli Manager
Kwik Chek
07.2020 - Current
Day Manager
Braums Ice Cream And Dairy
04.2016 - 07.2020
Assistant Store Manager
Doller General
01.2000 - 03.2003
Cook Supervisor
Billy Rays BBQ
05.1997 - 10.1997
Commerce High School
No Degree
- Manager food handlers License
- TABC
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