Lacy Walson
Altus,USA
Summary
I am highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. Love for recreation and community!!
Overview
1
1
Certification
8
8
years of professional experience
Work History
Teen Coordinator
Altus Youth Center
11.2023 - 11.2025
- Organized virtual events for teens to increase engagement, showcasing excellent organizational capabilities.
- Motivated participants to reach their goals by providing encouragement, exhibiting remarkable motivational techniques.
- Collaborated closely with parents, guardians to ensure safety of participants during events, activities while exhibiting collaborative teamwork attributes.
- Conducted data analysis of participant surveys to evaluate effectiveness of the program, evidencing sound analytical aptitude.
- Supervised and documented administration of prescribed and non-prescribed medications.
- Recruited and signed up volunteers and staff.
- Established and maintained up-to-date knowledge and successful working relationships with local community resources.
Child and Youth Program Assistant
Naf Services
01.2023 - 11.2023
- Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
- Used active listening to collaborate and communicate with children, fellow personnel and parents.
- Performed assessments to determine individual limitations and strengths.
- Connected individuals with relevant community resources and coordinated referrals.
Equipment Manager
NAF
01.2022 - 01.2023
- Maintained and organized equipment storage areas regularly.
- Performed detailed equipment inventories and ordered more supplies.
- Assigned equipment to renters.
- Instructed users on proper and safe use of equipment.
- Cleaned and sanitized recreational equipment to facility standards.
- Scheduled and coordinated events and equipment.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Provided excellent customer service and guest relations.
- Collected user fees, prepared daily cash collect reports, deposits, and safeguarded all funds and controlled documents.
- Reported minor maintenance to management.
- Implemented streamlined operating systems for daily operations for equipment maintenance.
- Provided interim supervision when manager is out of the office.
- Resolved small maintenance issues on equipment.
- Experienced with Word and Excel.
- Organized RV storage lot paperwork.
- Worked with the manager to get equipment to and from service appointments within budget.
- Worked on getting things organized and on a routine check.
Recreation Lodging Assistant/Manager
NAF
08.2019 - 06.2021
- Was a Facility manager over 61 camp sites and 48 room hotel.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Rec Track trained in 10.3 and 3.0.
- Provided excellent customer service and guest relations.
- Collected user fees, prepared daily cash collect reports, deposits, and safeguarded all funds and controlled documents.
- Reported maintenance issues CE.
- Implemented streamlined operating systems for daily operations.
- Oversaw and conducted monthly safety checks.
- Inspected rooms, supplies, and inventory to ensure guest satisfaction.
- Experienced with Word and Excel.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring, and evaluated staff performance.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices, and availability.
- Hired team members and trained in a collaborative team environment.
- Identified needs of customers promptly and efficiently.
- Served as a liaison between certain departments to implement new improvement plans and changes.
- Wrote reports outlining results to facilitate management decision making.
- Created and updated Excel and Access spreadsheets detailing the latest information regarding Covid Isolation and quarantined housing numbers and outstanding accounts.
- Recommended process and systems improvements such as changes to Covid operations.
- Tracked outgoing and incoming money of Recreation Lodging and assisted in quality control management duties.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Was a purchase card holder.
- Oversaw and carried out projects.
- Did monthly and quarterly budgets.
- Did daily accounting.
- Assisted in planning events on base.
- Assisted in planning trips.
- Carried out tours in our programs.
- Carried out Ice comment cards to assist in programming.
- Did the after-action reports when I was leading the event.
- Monitored training effectiveness through observation and metrics analysis.
- Conducted training classes for employees on features and operation of products, client tools, and processes.
- Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
Outdoor Recreation Aid
Naf
04.2018 - 08.2019
- Proactively identified and solved complex problems impacting operations management and business direction.
- Rec Track trained in 10.3 and 3.0.
- Provided excellent customer service and guest relations.
- Collected user fees, prepared daily cash collect reports, deposits, and safeguarded all funds and controlled documents.
- Reported minor maintenance to management and CE after hours.
- Implemented streamlined operating systems for daily operations.
- Trained new employees.
- Conducted monthly safety checks.
- Maintained appearance and cleanliness of reception area at Rec Lodging.
- Provided interim supervision when manager is out of the office.
- Resolved small maintenance issues at the hotel.
- Inspected rooms, supplies, and inventory to ensure guest satisfaction.
- Experienced with Word and Excel.
Customer Service Associate
At Home Group Inc.
09.2017 - 06.2018
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Helped and oversaw store resets.
Education
High School Diploma - undefined
Achille High School
Achille, OK01.2001
Skills
- Great at communicating
- Phone skills
- Great listening skills
- People skills
- Customer service
- Problem solving
- Friendly, positive attitude
- Team management
- Working collaboratively
- Activity coordination
- Event planning
- Training & Development
- Safety training
- Reliable and trustworthy
- Microsoft Word and Excel proficient
Certification
- First Aid/AED Instructor Adult and Pediatric
- First Aid/AED Adult and Pediatric
Timeline
Teen Coordinator
Altus Youth Center
11.2023 - 11.2025
Child and Youth Program Assistant
Naf Services
01.2023 - 11.2023
Equipment Manager
NAF
01.2022 - 01.2023
Recreation Lodging Assistant/Manager
NAF
08.2019 - 06.2021
Outdoor Recreation Aid
Naf
04.2018 - 08.2019
Customer Service Associate
At Home Group Inc.
09.2017 - 06.2018
High School Diploma - undefined
Achille High School