Lacy Wright
Sidney,USA
Summary
Dynamic professional with a proven track record at Sidney Regional Long Term Care, excelling in case management and client advocacy. Adept at conducting needs assessments and fostering community resource connections, I thrive in collaborative environments, ensuring regulatory compliance while delivering exceptional service and ongoing client support.
Overview
12
12
years of professional experience
Work History
SERVICES COORDINATOR
AGING OFFICE OF WESTERN NEBRASKA
04.2023 - Current
- Conducted assessments and evaluations of community-based services for the elderly in Nebraska Panhandle.
- Collaborated with providers and agencies to facilitate client support in home environments.
SOCIAL WORKER DESIGNEE/ NURSE AIDE
SIDNEY REGIONAL LONG TERM CARE
11.2019 - 04.2023
- To address residents' psychosocial needs.
- Supports with the organization of the processes for intake, admission, and discharge.
- Resolve conflicts between residents, families, and employees.
INSURANCE FOLLOW UP REPRESENTATIVE
SIDNEY REGIONAL MEDICAL CENTER
05.2015 - 11.2019
- Work with Insurance companies to ensure accurate payment per contracts and government regulations.
- Coordinate daily/weekly reports on account receivable balance sheets.
- Proficient in CPSI and Epic.
UNIT SECRETARY
SIDNEY REGIONAL LONG TERM CARE
12.2013 - 05.2015
- Schedule doctor's appointments, and inform the family about them.
- Create the necessary paperwork for the resident's doctor appointments.
- Transport residents to appointments.
- Run office machinery including copiers, fax machines, phone systems.
- Welcome guests and callers, manage their questions, and guide them to the proper people according on their needs.
Education
Bachelor of Science - Behavioral Science
Bellevue University
Bellevue, NE05.2024
Associates Degree - General Arts
Western Nebraska Community College
Sidney, NE05.2021
Skills
- Adaptability
- Case management
- Client advocacy
- Service coordination
- Needs assessment
- Community resource identification
- Customer relationship management
- Regulatory compliance
- Patient intake processing
- Effective communication
- Problem solving
- Microsoft Office Skills
- Strong Customer Service Skills
- Punctuality
- Team collaboration
- Time management
- Customer expectation management
- Telephone communication
- Ongoing client support
Timeline
SERVICES COORDINATOR
AGING OFFICE OF WESTERN NEBRASKA
04.2023 - Current
SOCIAL WORKER DESIGNEE/ NURSE AIDE
SIDNEY REGIONAL LONG TERM CARE
11.2019 - 04.2023
INSURANCE FOLLOW UP REPRESENTATIVE
SIDNEY REGIONAL MEDICAL CENTER
05.2015 - 11.2019
UNIT SECRETARY
SIDNEY REGIONAL LONG TERM CARE
12.2013 - 05.2015
Bachelor of Science - Behavioral Science
Bellevue University
Associates Degree - General Arts
Western Nebraska Community College
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