Ladachia Owens
Pensacola,FL
Summary
Results-driven Account Manager with expertise in lead generation and customer issue resolution. Skilled in enhancing client satisfaction through strategic communication and impactful presentations. Experienced Academic Advisor with a focus on student counseling and curriculum development. Strong interpersonal and problem-solving skills drive positive outcomes in both educational and customer service settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Academic Advisor
Abeka
Pensacola, FL
02.2023 - Current
- Guided students in navigating course and degree-specific requirements to achieve academic goals.
- Facilitated student comprehension of academic material to enhance learning outcomes.
- Processed transcript requests for students to ensure timely access to future educational opportunities.
- Provided personalized support to homeschooling families by guiding curriculum selection, scheduling, and subject-specific assistance for students in accredited program.
- Processed transcripts and diplomas, ensuring students met graduation requirements.
- Guided students in academic planning and course selection processes.
Team Leader/Supervisor
Axlehire
02.2022 - 12.2022
- Motivating the team to achieve organizational goals.
- Managing the day-to-day activities of the team, this is a call center environment.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Enhanced team collaboration and performance, contributing to overall company growth.
- Creating a pleasant working environment that inspires the team.
Dispatcher
AxleHire, Inc.
Pensacola, FL
02.2022 - 12.2022
- Responsibilities include receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members.
- Assess the situation and prioritize calls.
- Oversaw routing of field units and tracked delivery status to ensure timely service.
- Received incoming orders and dispatched them to appropriate personnel.
- Notified field units of orders and traffic updates.
- Coordinate schedule in the most effective manner.
- Addressed problems proactively and suggested effective solutions.
- Tracked and updated call logs and data in software programs to maintain accurate records.
- Provide reports to upper management.
Cashier/Deli Associate
Walmart
05.2020 - 02.2022
- Addressed customer queries, made product recommendations, and provided samples to enhance customer experience.
- Delivered prompt service and maintained high customer satisfaction through attentive interactions.
- Weigh, label, package and make products ready for billing and delivery.
- Stock and organize displays and showcases.
- Cleaned work areas to ensure a safe and organized environment.
- Coordinate with other staff in following food safety and hygiene procedures according to company policy.
- Coordinate with other staff in following food safety and hygiene procedures according to company policy.
Customer Service Representative
ALROICA
Pensacola, FL
02.2019 - 05.2021
- Provided customer support via phone, email, online chat, and social media, addressing inquiries and resolving concerns about products and services.
- Supported customers in high-volume call center, ensuring timely and effective resolutions.
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication techniques.
- Processed orders and managed returns efficiently.
Cashier
Circle K
07.2017 - 09.2020
- Delivered exceptional customer service at Circle K by assisting customers with inquiries and transactions.
- Handling all types of store transactions for Circle K's products and services.
- Maintained cleanliness and order throughout the store to create a welcoming atmosphere for customers.
Product and service sales
Verizon Enterprise Solutions LLC
Pensacola, FL
05.2018 - 07.2020
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Meet personal/customer service team sales targets and call handling quotas.
- Manage large amounts of incoming calls.
- Exhibited self-motivation to achieve personal and team objectives without external prompts.
- Conducted team training sessions that enhanced skills and boosted overall team performance.
- Business development and planning through open and interactive communication.
Donor Center Technician
Grifols
01.2018 - 07.2019
- Performed general administrative duties, including greeting donors in a friendly manner and answering phones.
- Prepared donor area for plasmapheresis, ensuring a safe and welcoming environment for donors.
- Collected and processed blood donations from donors following safety protocols.
- Operated and maintained equipment for blood collection and testing procedures.
- Ensured donor comfort by providing assistance during the donation process.
Sales Representative
Bealls
Pensacola, FL
05.2017 - 01.2019
- Welcomed customers, maintained organized floor appearance, directed customers to products, and processed transactions at cash registers.
- Developed strong customer relationships through personalized service and product recommendations.
- Educated customers about product features, benefits, and promotions effectively.
- Managed inventory levels to ensure product availability and minimize stockouts.
Shift Lead
Schlotzsky's Franchise LLC
Pensacola, FL
07.2016 - 01.2019
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and fostered a supportive, performance-oriented atmosphere by instructing on machinery use, standard operating procedures, and company policies.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Conducted quality checks on finished products to ensure compliance with specifications and accurately assign quality grades.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Intern
MembersFirst Inc
Pensacola, FL
05.2018 - 12.2018
- Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements.
- Received and managed incoming telephone calls, documenting messages and providing necessary information to callers.
- Replenished office supplies by organizing inventory and retrieving necessary files for staff use.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
Education
High School Diploma -
Escambia High School
Pensacola, FL05-2018
Skills
- Academic advising
- Student engagement
- Career guidance
- Transcript processing
- Account management
- Customer service excellence
- Live chat support
- Account servicing
- Organizational skills
- Microsoft Office suite
- Google Docs
- Microsoft PowerPoint
- Social media management
- Team leadership
- Effective communication
- Problem solving skills
- Presentation skills
Certification
- Microsoft PowerPoint, Present
- Microsoft Excel, Present
- Microsoft Word, Present
- Driver's License, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Academic Advisor
Abeka
02.2023 - Current
Team Leader/Supervisor
Axlehire
02.2022 - 12.2022
Dispatcher
AxleHire, Inc.
02.2022 - 12.2022
Cashier/Deli Associate
Walmart
05.2020 - 02.2022
Customer Service Representative
ALROICA
02.2019 - 05.2021
Product and service sales
Verizon Enterprise Solutions LLC
05.2018 - 07.2020
Intern
MembersFirst Inc
05.2018 - 12.2018
Donor Center Technician
Grifols
01.2018 - 07.2019
Cashier
Circle K
07.2017 - 09.2020
Sales Representative
Bealls
05.2017 - 01.2019
Shift Lead
Schlotzsky's Franchise LLC
07.2016 - 01.2019
High School Diploma -
Escambia High School