LaDaijah Carter
San Antonio,TX
Summary
Adept at leveraging CRM software and persuasive communication, I excelled at Charter Spectrum by significantly enhancing client engagement. My proactive approach and deep product knowledge, honed across roles from sales to customer service, consistently drive results. Skilled in both digital tools and interpersonal interactions, I bring a track record of innovative solutions and customer loyalty.
Overview
8
8
years of professional experience
Work History
Outreach Sales Representative
Charter Spectrum
San Antonio, TX
09.2024 - Current
- Excellent communication skills: Ability to effectively convey information and engage prospects through both verbal and written communication.
- Persuasive selling techniques: Confidence in presenting the value proposition and overcoming objections.
- Strong listening skills: Actively listening to customer needs to tailor the sales pitch accordingly.
- Resilience and tenacity: the ability to handle rejection and consistently follow up with potential clients.
- CRM proficiency: Familiarity with CRM software to manage leads and track sales activities.
- Proficiency in digital tools: Understanding of email marketing platforms, social media tools, and other outreach technologies.
Customer Service Representative
Afni
San Antonio, TX
07.2022 - 03.2023
- Listen to customers' questions and concerns.
- Provide information about products and services.
- Take orders, calculate charges, and process billing or payments.
- Identify customer needs.
- Proactively offer products and services.
- Instill confidence and loyalty in customers.
- Deliver innovative, individualized solutions.
Customer Service Representative
Alorica
San Antonio, TX
03.2020 - 05.2021
- Assisting individuals in filing for unemployment benefits by answering questions.
- Processing claims, verifying eligibility, explaining regulations, resolving issues, and providing information regarding the unemployment process, all while adhering to state and federal guidelines, typically through phone interactions in a call center environment.
Customer Service Cashier
Bed Bath & Beyond
San Antonio, TX
08.2019 - 03.2020
- Consistently meets job expectations to positively impact the sales and profits of the restaurant.
- Contributes to the restaurant’s success by accomplishing the expected work during each shift, and consistently produces quality work.
- Supports the goals, decisions, and directives of the Restaurant Management Team; performs additional duties and responsibilities as directed by management.
- Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs, and properly uses all products, supplies, equipment, and facilities.
- Operate cash registers.
- Handle cash, and process transactions accurately.
- Complete mental math when necessary, such as when issuing change.
Sales Associate
Jcpennys
San Antonio, TX
03.2018 - 12.2018
- Consistently meets job expectations to positively impact the sales and profits of the restaurant.
- Contributes to the restaurant’s success by accomplishing the expected work during each shift, and consistently produces quality work.
- Supports the goals, decisions, and directives of the Restaurant Management Team; performs additional duties and responsibilities as directed by management.
- Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs, and properly uses all products, supplies, equipment, and facilities.
Cashier
Carl's Jr
San Antonio, TX
08.2017 - 02.2018
- Consistently meets job expectations to positively impact the sales and profits of the restaurant.
- Contributes to the restaurant’s success by accomplishing the expected work during each shift, and consistently produces quality work.
- Supports the goals, decisions, and directives of the Restaurant Management Team; performs additional duties and responsibilities as directed by management.
- Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs, and properly uses all products, supplies, equipment, and facilities.
Education
High School Diploma -
James Madison High School
5005 Stahl Rd, San Antonio, TX 7824706-2019
Some College (No Degree) - Psychology
San Antonio College
San Antonio, TXTrade School - Esthiology
Milan Institute
6804 Ingram Rd, San Antonio, TX 78238Skills
- Customer service
- Product and service knowledge
- Account updating
- CRM software
- Computer skills
- Documentation and reporting
- Verbal and written communication
- Inbound phone call management
- Outbound sales
References
References available upon request.
Timeline
Outreach Sales Representative
Charter Spectrum
09.2024 - Current
Customer Service Representative
Afni
07.2022 - 03.2023
Customer Service Representative
Alorica
03.2020 - 05.2021
Customer Service Cashier
Bed Bath & Beyond
08.2019 - 03.2020
Sales Associate
Jcpennys
03.2018 - 12.2018
Cashier
Carl's Jr
08.2017 - 02.2018
High School Diploma -
James Madison High School
Some College (No Degree) - Psychology
San Antonio College
Trade School - Esthiology
Milan Institute
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