Ladaisha Pierson
Wetumpka,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Representative
Transworld Systems Inc.
05.2022 - Current
- Provided technical support to customers as needed
- Processed customer orders and provided product information
- Met daily, weekly, and monthly customer service goals
- Followed up with customers to ensure satisfaction with services
- Developed and maintained comprehensive customer databases
- Processed customer payments and resolved billing disputes
- Resolved customer complaints and inquiries in a professional manner.
Customer Service Representative (Customer Service Rep)
ASK
01.2020 - 07.2021
- Maintained customer loyalty by providing exceptional customer service
- Responded to customer inquiries via telephone, email and other communication channels
- Processed customer orders and managed billing inquiries
- Assisted customers with product selection and troubleshooting
- Assisted customers with product returns and exchanges
- Collaborated with other departments to ensure customer satisfaction.
Education
High School Diploma - General Studies
Elmore County High School
Eclectic, AL05.2017
Skills
- Listening Skills
- Conflict Resolution
- Verbal Communication
- Empathy
- Organizational Skills
- Multi-Tasking
- Customer Service
- Problem Solving
Timeline
Customer Representative
Transworld Systems Inc.
05.2022 - Current
Customer Service Representative (Customer Service Rep)
ASK
01.2020 - 07.2021
High School Diploma - General Studies
Elmore County High School
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