Nadine Arubalueze
Thornton,CO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-Motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Customer Representative
Step-up Wireless
03.2022 - Current
- Enrolled Customers in database to qualify them for a free government phone
- Provided Customers with what services they will be having.
- Customers that are receiving Government Assistance such as Food Stamps and Medicaid.
- Stationed at a busy bus stop area where there is busy walking traffic mostly in the poverty level areas.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Para Educator
Jeffco Public Schools
01.2010 - 01.2022
- Assisted with the implementation of special education accommodations
- Utilized technology to enhance instruction and student learning
- Developed and implemented behavior management strategies
- Assisted in the development of new curriculum and instructional materials
- Assisted in the development of social-emotional learning plans for students
- Monitored student attendance and academic performance
- Assisted in the development of learning plans for students
- Provided guidance and support to students in the classroom
- Facilitated positive relationships with students, staff, and families
- Attended staff meetings and professional development workshops
- Provided individualized instruction to students
- Assisted with the implementation of technology resources
- Maintained accurate student records and data
- Collaborated with other educators to develop and implement best practices
- Assisted in the development of transition plans for students
- Developed and implemented differentiated learning strategies to support students' academic, behavioral, and social-emotional growth
- Collaborated with teachers and other staff to develop and implement Individual Education Plans (IEPs)
- Assisted in the development of behavior plans for students
- Monitored student progress and provided feedback to parents and teachers
- Assisted with classroom management, including redirecting students and monitoring student behavior
- Assisted with the implementation of instructional strategies
- Led small group instruction and guided student learning in a variety of subject areas
- Facilitated communication among staff, parents, and students
- Provided instructional support in the classroom
- Assisted with the implementation of school-wide initiatives
- Assisted with the implementation of curriculum and activities.
Customer Service
Veracity
01.2014 - 01.2016
- Taking incoming calls
- Transferring calls
- Continually developed a strong product and customer service knowledge base to help drive sales and provide options and value to customers
- Achieved the highest expected loyalty goal while attracting new customers.
Education
Associate of Applied Science - Computer Information Systems
Education America
Lakewood, CO05.2003
Skills
- Listening Skills
- Data Entry
- Multi-Tasking
- Microsoft Office
- Organizational Skills
- Conflict Resolution
- Customer Service
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Customer Representative
Step-up Wireless
03.2022 - Current
Customer Service
Veracity
01.2014 - 01.2016
Para Educator
Jeffco Public Schools
01.2010 - 01.2022
Associate of Applied Science - Computer Information Systems
Education America
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