LaDajia Barnes
Montgomery,AL
Summary
I am self taught in majority of the skills that I harbor. Upon graduating high school, I graduated with an Advanced Diploma. I am well acquainted with Microsoft products, Pro Tools, and Adobe Creative.
Overview
6
6
years of professional experience
Work History
Sales Associate
The UPS Store Inc.
Montgomery, AL
03.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Holiday Clerk Assistant
USPS
Pike Road, AL
08.2023 - 12.2023
- Facilitated communication between customers and management regarding special orders or requests, ensuring timely responses to inquiries.
- Ensured prompt processing of returns and exchanges by following established policies and procedures accurately.
- Reduced wait times, effectively managing long lines and prioritizing tasks during peak hours.
- Supported store management with inventory control, restocking merchandise, and maintaining accurate records.
- Efficiently processed large volumes of shipments, preparing packages for delivery while adhering to deadlines.
- Collaborated with team members to streamline daily operations and ensure smooth workflow.
- Assisted customers in locating desired items quickly, enhancing their overall shopping experience.
- Improved customer satisfaction by providing efficient and friendly service during the holiday season.
- Maintained a clean work area, contributing to a pleasant store atmosphere for both customers and employees.
- Boosted store safety by promptly addressing hazards such as spills or broken items, ensuring a secure environment for customers and employees.
- Demonstrated flexibility in scheduling, accommodating last-minute changes to support team needs during the busy holiday season.
- Streamlined order fulfillment processes by organizing products according to designated storage locations.
- Processed incoming and outgoing mail and packages according to established procedures.
Style Team Member
Target
Montgomery, AL
07.2020 - 08.2021
- Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
- Boosted sales through effective product knowledge and up-to-date trend awareness.
- Participated in ongoing training sessions to strengthen product knowledge, selling techniques, and store policies understanding.
- Implemented feedback from management to improve individual performance continuously throughout employment tenure at the companystore.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Contributed to a positive work environment through strong communication skills and teamwork efforts.
- Streamlined store operations by maintaining organized merchandise displays and sales floor cleanliness.
- Supported team members during peak hours or staff shortages, demonstrating adaptability in various roles within the store environment.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Cashier
Sam's Club
Montgomery, AL
06.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Assistant
Fountain of Fittness
Warner Robins, GA
05.2018 - 06.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Education
General Arts - Graphic Design
Alabama A&M University
Normal, ALHigh School Diploma -
Park Crossing High School
Montgomery, AL05.2016
Skills
- Adobe Creative Software
- Typing
- Video Editing
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Flexible schedule
- Professional demeanor
- Strategic planning
Timeline
Sales Associate
The UPS Store Inc.
03.2024 - 08.2024
Holiday Clerk Assistant
USPS
08.2023 - 12.2023
Style Team Member
Target
07.2020 - 08.2021
Cashier
Sam's Club
06.2018 - 03.2020
Assistant
Fountain of Fittness
05.2018 - 06.2018
General Arts - Graphic Design
Alabama A&M University
High School Diploma -
Park Crossing High School