Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ladan Ali

Green Bay,WI

Summary

Results oriented customer service professional with a track record of driving loyalty through empathetic problem solving and conflict resolution. A proactive team collaborator dedicated to delivering efficient service solutions and meeting organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Control Inspector

Green Bay Plastics
Green Bay, WI
03.2023 - 04.2026
  • Conducted detailed inspections of finished bottles to ensure compliance with quality standards.
  • Documented, reported defects and assisted production teams in resolving issues.
  • Maintained accurate inspection logs to support continuous improvement.

Pharmacy Technician

Streus Pharmacy
Green Bay, WI
01.2020 - 12.2022
  • Assisted pharmacists with prescription preparation and inventory management.
  • Sterilized equipment and workstations following HIPAA and safety standards.
  • Provided customer support, answering phones and processing billing.
  • Trained new pharmacy staff on operational procedures and customer service standards.

Retail Associate (Cashier)

Ross Dress for Less
Green Bay, WI
02.2020 - 11.2022
  • Delivered excellent customer service and assisted with purchases.
  • Processed transactions accurately while maintaining cash handling standards.
  • Restocked merchandise and maintained store appearance.
  • Maintained clean and organized sales floor, ensuring optimal product presentation.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Education

High School Diploma -

Southwest High School

Associate of Science -

Northeast Wisconsin Technical College
Green Bay, WI

Skills

  • Pharmacy technician expertise
  • GMP compliance expertise
  • Customer support
  • Excel proficiency

Certification

  • Certified Pharmacy Technician

Timeline

Quality Control Inspector

Green Bay Plastics
03.2023 - 04.2026

Retail Associate (Cashier)

Ross Dress for Less
02.2020 - 11.2022

Pharmacy Technician

Streus Pharmacy
01.2020 - 12.2022

High School Diploma -

Southwest High School

Associate of Science -

Northeast Wisconsin Technical College