Job Search Status
Open to workDesired start date: Immediately
Open To Work
ashanti stott
Fenton,MO
Work Preference
Summary
Multi-certified individual with expertise as a pharmacy technician, notary public, EKG technician, and licensed insurance agent. Proven track record of adapting to different roles and fulfilling job requirements efficiently. Authorized to work in the US, bringing reliability and professionalism to every position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Central research inc
09.2021 - Current
- Supported clients in completing FAFSA processes and enrolling in loan repayment options. Clarified eligibility for forgiveness programs and management of loans in forbearance. Documented all client interactions to ensure accurate record-keeping and follow-up.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Managed escalated issues to resolution, maintaining high levels of customer trust and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Franchise Owner
Corvus Janitorial
09.2017 - Current
- Managed payroll processes and ensured timely compensation for all employees. Supervised staff to maintain productivity and compliance with company standards. Oversaw contract acceptance and verification to uphold organizational policies. Ensured thorough cleaning of buildings to meet health and safety regulations. Coordinated inventory ordering to maintain adequate stock levels for operations.
Remote Licensed Insurance Agent
Concentrix
10.2021 - 08.2022
- Supporting customers with policy-related questions, delivering top-tier customer service, and securing insurance for auto and homeowners/renters
Chat Support Representative
AT&T
11.2021 - 03.2022
- Provided exceptional customer support through live chat, resolving inquiries efficiently.
- Utilized CRM systems to track interactions and ensure timely follow-up on customer issues.
- Assisted in developing knowledge base articles to enhance team training and customer self-service options.
- Collaborated with cross-functional teams to identify process improvements based on customer feedback.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
Data Entry Clerk
Marriott
08.2020 - 09.2021
- Processed high volumes of data with accuracy and attention to detail.
- Maintained updated records in database systems, ensuring information integrity.
- Collaborated with team members to streamline data entry workflows.
- Trained new staff on data entry procedures and best practices.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Caregiver
Longevity home care
03.2019 - 06.2020
- Provided assistance with medication reminders to ensure adherence and health management. Supported clients with hygiene and toileting needs to promote dignity and comfort. Facilitated errands for clients, enhancing daily independence and mobility. Prepared meals for clients, catering to dietary preferences and nutritional requirements.
Nurse aide
Delmar Gardens
05.2019 - 12.2019
- Collaborated with nurses to assist clients with hygiene, meals, and transfers
- Assisted residents with activities of daily living, ensuring comfort and dignity.
- Monitored vital signs and reported significant changes to nursing staff for timely interventions.
- Documented patient progress in electronic health records, ensuring accuracy and compliance with regulations.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
Pharmacy Technician
EverSpring Pharmacy
11.2018 - 07.2019
- Performed filling of prescriptions with precision and speed. Conducted NDC changes to uphold quality control measures. Produced back tags to optimize stock management. Pulled and prepared medications as part of workflow operations. Packaged and labeled medications for effective delivery.
- Maintained inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Assisted pharmacists in dispensing medications accurately and efficiently.
BSI
Easter Seals Midwest
05.2012 - 05.2018
- Aided individuals with autism in performing hygiene, cleaning, and essential life activities. Encouraged community involvement to strengthen social connections and self-sufficiency. Implemented strategies for teaching life skills through practical assistance and engagement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Home Health Aide
BAYADA Home Health Care
03.2015 - 08.2015
- Provided compassionate personal care, including bathing, grooming, and mobility assistance.
- Monitored patient health status and reported changes to healthcare team.
- Assisted with medication management and ensured adherence to prescribed schedules.
- Developed individualized care plans based on patient needs and preferences.
Sub Aide
Special School District
10.2013 - 05.2014
- Supported teachers in developing lesson plans and organizing classroom activities. Supervised children during lunch and recess to ensure safety and engagement.
- Monitored student progress and behavior, providing feedback to teachers for continuous improvement.
- Assisted students with disabilities in daily activities to promote independence and confidence.
- Developed strategies to enhance classroom participation among students with varying challenges.
Education
Affton High School
Affton, MO05.2012
Skills
- Microsoft Office proficiency
- Data entry and typing
- Self-direction and initiative
- HIPAA compliance
- Pharmacy compounding
- Pharmacy technician expertise
- Nursing knowledge
- Insurance verification and sales
- Customer service excellence
- Home care assistance
- Medical terminology understanding
- Effective communication skills
- Windows operating system familiarity
- Vital signs monitoring
- Cash handling accuracy
- PTCB certification awareness
- Caregiving experience
- Phone etiquette mastery
- Meal preparation and client assistance
- Pharmacy
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Microsoft Excel
- Paperwork processing
- Team development
- Data collection
- Microsoft PowerPoint
- Microsoft Office Suite
- Microsoft outlook
- Technical support
- Live chat support
- CRM proficiency
Certification
- Licensed Insurance Agent Present Licensed in multiple states to sale auto and homeowners/renters insurance
- Ekg technician Present
- Certified Notary Public May 2024 to May 2027 Certified to notarize documents.
- BLS/CPR May 2019 to May 2021
- Certified Pharmacy Technician (CPhT) January 2019 to May 2019
- Property & Casualty License
- Pharmacy Technician License
- Insurance Producer License
- PTCB Certification
- CPR/First Aid
- MANDT
- Med level 1
Timeline
Chat Support Representative
AT&T
11.2021 - 03.2022
Remote Licensed Insurance Agent
Concentrix
10.2021 - 08.2022
Remote Customer Service Representative
Central research inc
09.2021 - Current
Data Entry Clerk
Marriott
08.2020 - 09.2021
Nurse aide
Delmar Gardens
05.2019 - 12.2019
Caregiver
Longevity home care
03.2019 - 06.2020
Pharmacy Technician
EverSpring Pharmacy
11.2018 - 07.2019
Franchise Owner
Corvus Janitorial
09.2017 - Current
Home Health Aide
BAYADA Home Health Care
03.2015 - 08.2015
Sub Aide
Special School District
10.2013 - 05.2014
BSI
Easter Seals Midwest
05.2012 - 05.2018
Affton High School
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