Zendesk
Rebecca Salley
Customer Service Representative
Lakewood,Colorado
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and customers retention proven abilities.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
Work History
Remote Customer Service Representative
TurboTax
Lakewood, Colorado
02.2023 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
Business Owner
Dazzling Cleans LLC
Lakewood, Colorado
10.2016 - 09.2021
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Customer Service Representative
Amico Corporation
Denver Tech Center, CO
07.2014 - 08.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Representative
Dish Network Corp
Englewood, CO
06.2011 - 05.2014
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelor Of Arts - Creative Writing
Full Sail University
Winter Park, FL 05.2023 - Current
Certificate - Career Development
Jefferson County Workforce Center
Golden, CO 11.2021 - 08.2022
Certificate - Early Childhood Education
Front Range Community College
Westminster, CO 06.2011 - 10.2012
Associate Of Applied Arts - Visual And Performing Arts
Red Rocks Community College
Denver, CO 08.2001 - 05.2002
Highschool Diploma - General Studies
Hewitt Academy
Lakewood, CO 08.1983 - 05.1997
Skills
Sales expertise
Training development aptitude
Staff education and training
Key stakeholder relationship building
Creative problem solving
Administrative support
Recordkeeping strengths
Multi-line phone talent
Strategic sales knowledge
POS systems expert
Professional telephone demeanor
Microsoft Office proficiency
Training and mentoring
CRM
Video remote services
Customer service specialist
Customer service understanding
Customer service and engagement
Exceptional customer service
Customer service professional
Personalized customer service
Software
Zoom & Webinar
Microsoft applications & software
Google's Business applications
QuickBooks & TurboTax
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Bachelor Of Arts - Creative Writing
Full Sail University
05.2023 - Current
Remote Customer Service Representative
TurboTax
02.2023 - 05.2023
Certificate - Career Development
Jefferson County Workforce Center
11.2021 - 08.2022
Business Owner
Dazzling Cleans LLC
10.2016 - 09.2021
Customer Service Representative
Amico Corporation
07.2014 - 08.2016
Customer Service Representative
Dish Network Corp
06.2011 - 05.2014
Certificate - Early Childhood Education
Front Range Community College
06.2011 - 10.2012
Associate Of Applied Arts - Visual And Performing Arts
Red Rocks Community College
08.2001 - 05.2002
Highschool Diploma - General Studies
Hewitt Academy
08.1983 - 05.1997