LADARIUS GUNTER

-Provide support and guidance to the Cloud Support and Admin teams for the management of customers issues. special processing activities and follow up outstanding issue ensuring closure.

-Created sites and subsite also configured third party Line of Business (LOB) applications like DocuSign, Dropbox in Azure Active Directory.

-Assist with leading problem resolution to root cause &take initiative in identifying and fixing broken processes.

-Deploy, Configure, and, Maintain computation on Azure Cloud.

-Managed Azure AD security groups and set up MFA and SSO.

-Installed and configured applications, severs , and VNets

-Coordinated and supported several IT Administration task, trouble shooting ticket reporting, and project monitoring between departments and IT Support Management, improving effectiveness and performance visibility.

-Design and implement logging application monitoring, and capacity performance planning.

-Implement Role Hierarchies and sharing rules for system security and resources RBAC.

-Support security and compliance management with centralize logging threat analysis and remediation.

-Remote login to Virtual Machines to trouble shoot , monitor and deploy applications.

-Managing day to day activity of the cloud environment supporting the development teams with their requirements.

-Performed passwords resets, setup user licenses, and administration with Office 365 & Sharepoint

-Dispatched complex request to higher personnel as needed and coordinate advanced internal technical support.

-Analyzed and proposed KPI improvements in line with the overall objective.

Analyzed user requirements in coordination with the business requirements.