Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ladarius Watts

Ladarius Watts

Birmingham,Alabama

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Customer Service Call Center Agent

Sitel
Birmingham, Alabama
01.2023 - 06.2024
  • Ensured compliance with applicable laws and regulations related to call center activities.
  • Identified opportunities to upsell additional products or services to customers.
  • Utilized problem solving techniques to identify root cause of customer issues quickly and accurately.
  • Developed positive relationships with customers through effective communication skills.

Melting & Oven Operator

us pipe
Bess, Alabama
11.2020 - 12.2022
  • Adjusted oven controls to regulate temperature, speed and other factors as required.
  • Monitored production process to ensure quality standards were met.
  • Calibrated thermometers regularly to maintain accuracy of temperatures in the ovens.
  • Ensured that work area was kept clean at all times.
  • Troubleshot malfunctions in equipment or processes as needed.
  • Updated job knowledge by participating in educational opportunities as available.
  • Assisted with training new staff members on safe operation of the ovens.
  • Stored raw materials properly according to company guidelines.
  • Verified accuracy of orders before beginning production run.
  • Performed routine maintenance on ovens, including cleaning, lubrication and minor repairs.
  • Adhered strictly to all food safety regulations while working in the bakery.

Call Center Agent

Sitel Call Center
Birmingham, Alabama
03.2018 - 08.2020
  • Resolved customer service inquiries promptly and efficiently.
  • Followed up with customers regarding their satisfaction with product or service received.
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Monitored incoming calls to ensure they were routed correctly according to established protocols.

Skilled Laborer

City of Birmingham Public Works
Birmingham, Alabama
03.2010 - 02.2018
  • Operated power tools and equipment to complete assigned tasks.
  • Used various types of power saws to cut wood beams into desired shapes and sizes.
  • Performed basic maintenance on machines and tools.
  • Communicated effectively with supervisors regarding progress updates.
  • Assisted in loading and unloading trucks with necessary materials for projects.
  • Conducted regular inspections of work areas to ensure safety standards were met.
  • Cleaned up work areas after completing assigned tasks.
  • Utilized heavy machinery such as forklifts, cranes or backhoes to move large loads safely.
  • Moved materials, supplies and equipment around the worksite as needed.
  • Constructed concrete forms for pouring foundations or walls.
  • Welded components together with welding machine according to specifications.

Casting Operator

McWane Industries
Birmingham, Alabama
11.2008 - 01.2010
  • Troubleshot mechanical problems with casting machines and replaced worn or broken parts as needed.
  • Repaired damaged castings using welding techniques or other methods as necessary.
  • Utilized hand tools such as chisels, hammers, files for minor repairs or modifications to castings.
  • Inspected castings for defects and ensured quality standards were met.

Melting Department 2yr Summer Program

Acipco
Birmingham, Alabama
06.2005 - 08.2007
  • Conducted regular maintenance on equipment used in the melting process.
  • Ensured that all safety protocols and procedures were followed by personnel working in the melting area.
  • Assisted with implementing changes in technology or processes as necessary for improved performance.
  • Worked closely with management team to develop long-term plans for growth and expansion of the melting department.
  • Performed troubleshooting on any issues related to the melting process or equipment.

Education

High School Diploma -

Erwin High School
Birmingham, AL
05-2005

Some College (No Degree) - Physical Education

Alabama State University
Montgomery, AL

Some College (No Degree) - Accounting And Business Management

Concordia College Alabama
Selma, AL

Skills

  • Organizational abilities
  • Staff Supervision
  • Team Management
  • Workforce training
  • Data Analytics
  • Safety Management
  • Quality Assurance

Affiliations

  • scholarship in Football

Timeline

Customer Service Call Center Agent

Sitel
01.2023 - 06.2024

Melting & Oven Operator

us pipe
11.2020 - 12.2022

Call Center Agent

Sitel Call Center
03.2018 - 08.2020

Skilled Laborer

City of Birmingham Public Works
03.2010 - 02.2018

Casting Operator

McWane Industries
11.2008 - 01.2010

Melting Department 2yr Summer Program

Acipco
06.2005 - 08.2007

High School Diploma -

Erwin High School

Some College (No Degree) - Physical Education

Alabama State University

Some College (No Degree) - Accounting And Business Management

Concordia College Alabama

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Ladarius Watts