Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
BusinessAnalyst

LaDarrell Martin

Dubach,Louisiana

Summary

A skilled and certified Salesforce Professional with over three years of specialized experience. My technical acumen is underscored by certifications in Salesforce Administration and Business Analysis, showcasing my dedication to staying at the forefront of Salesforce technologies and methodologies

Overview

3
3
years of professional experience
2
2

Certifications

Work History

Salesforce Admin/Junior Business Analyst

IBM
03.2021 - Current
  • Constructed Business Requirements Documents to effectively size and prioritize monthly release items.
  • Partnered with the Marketing Cloud Business team to gather precise requirements for the development of a Custom Contact App and subsequent configuration modifications, enhancing functionality and user experience
  • Implemented rigorous testing for over 20 User Stories, ensuring software functionality and performance met predefined criteria before live deployment.
  • Spearheaded the successful integration of Marketing Cloud with multiple Salesforce CRM instances, improving data synchronization and streamlining cross-platform business processes.

Satellite Technician

Satellites Unlimited Inc.
11.2019 - 12.2020
  • Upgraded and optimized software systems to enhance operational efficiency.
  • Managed and resolved issues through the Pix ticketing system, ensuring timely closure of customer cases.
  • Monitored service connectivity and performed system integrations with customer devices.

Inside Sales Associate

Motion Industries
01.2016 - 11.2019
  • Delivered presentations and demonstrations on product features and services to enhance customer understanding and engagement
  • Analyzed customer feedback and sales data to identify trends and resolve service issues effectively
  • Responded to inquiries from prospective customers, providing detailed information and follow-up communications via email and phone Calls

Education

Certificate - Information Technology

MyComputerCareer.com / TechSkills
Indianapolis, IN
01.2020 - 02.2024

Associate of Applied Science - Munitions Systems Technology

Community College of The Air Force
Montgomery, AL
02.2013 - 02.2015

Skills

  • Requirements Gathering
  • User Acceptance Testing
  • Quality Assurance
  • Configuration and Customization
  • Reporting and Dashboards

Certification

Salesforce Certified Administrator - Aug, 2019

Salesforce Certified Business Analyst - April, 2023

Accomplishments

    Culture Catalyst Award, IBM
    Recognized for exemplary contributions in advancing organizational culture towards strategic future objectives and for active leadership in championing IBM culture initiatives. Demonstrated exceptional influence and advocacy in shaping a progressive workplace environment.


    Growth Award, IBM
    Awarded for delivering exceptional expertise to clients, significantly enhancing client satisfaction and contributing to business growth. Recognized for expertise and dedication in meeting and exceeding client expectations.

Interests

Volunteering

Gardening

Farming

Timeline

Salesforce Admin/Junior Business Analyst

IBM
03.2021 - Current

Certificate - Information Technology

MyComputerCareer.com / TechSkills
01.2020 - 02.2024

Satellite Technician

Satellites Unlimited Inc.
11.2019 - 12.2020

Inside Sales Associate

Motion Industries
01.2016 - 11.2019

Associate of Applied Science - Munitions Systems Technology

Community College of The Air Force
02.2013 - 02.2015

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LaDarrell Martin