LaDasha Bridges
Mobile,AL
Summary
Compassionate Patient Care Assistant with experience at Thomas Memorial Hospital, skilled in vital signs monitoring and emotional support. Proven ability to enhance patient experiences through effective communication and teamwork, ensuring safety and comfort. Recognized for resolving conflicts in high-pressure environments, fostering loyalty and satisfaction among patients and families.
Overview
7
7
years of professional experience
Work History
Patient Care Assistant
Thomas Memorial Hospital
Daphne, AL
01.2022 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Customer Service Representative
Continuum
Mobile, AL
01.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Care Technician
Crowne Health Care
Mobile, AL
01.2020 - 01.2021
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Medicare Customer Service Representative
Teleperformance USA
Mobile, AL
01.2019 - 01.2020
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
Education
Ben C Rain High School
Mobile, AL06.2022
Skills
- Medical terminology
- Vital signs documentation
- Written and verbal communication
- Emotional support
- Catheter care
- Vital signs monitoring
- Documentation
- Personal hygiene assistance
- Patient monitoring
- Feeding assistance
- Specimen collection
- Room preparation
Timeline
Patient Care Assistant
Thomas Memorial Hospital
01.2022 - Current
Customer Service Representative
Continuum
01.2021 - 01.2022
Patient Care Technician
Crowne Health Care
01.2020 - 01.2021
Medicare Customer Service Representative
Teleperformance USA
01.2019 - 01.2020
Ben C Rain High School