Ladavian Douglas
Clarksdale,MS
Summary
Reliable and self-motivated professional with strong communication, time-management, and problem-solving skills. Experienced in remote-friendly environments, customer support, and administrative tasks. Proven ability to work independently, meet deadlines, and maintain productivity while working from home. Adept with virtual tools, multitasking, and delivering excellent customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mississippi State Univeristy
08.2021 - 05.2024
- Assisted customers via phone, email, and chat with inquiries, billing, and technical issues
- Maintained professionalism while handling high call volumes
- Accurately documented customer interactions in CRM systems
- Resolved issues efficiently while meeting quality and performance metrics
- Worked independently with minimal supervision
Administrative Assistant / Virtual Support
Ross Stores
08.2020 - 05.2023
- Managed emails, scheduling, and data entry tasks
- Maintained confidential records and organized digital files
- Supported daily operations using remote communication tools
- Assisted with reports, spreadsheets, and document preparation
Education
Bachelor of Science -
Mississippi State University
Starkville, MSHigh School Diploma -
Northside High School
Shelby, MSSkills
- Remote Work & Time Management
- Customer Service & Call Handling
- Email, Chat, and Phone Support
- Data Entry & Documentation
- Conflict Resolution
- Multitasking & Organization
- Microsoft Word, Excel, Outlook
- Google Workspace (Docs, Sheets, Gmail)
- CRM Systems (Zendesk, Salesforce, etc)
- Professional Communication
Timeline
Customer Service Representative
Mississippi State Univeristy
08.2021 - 05.2024
Administrative Assistant / Virtual Support
Ross Stores
08.2020 - 05.2023
Bachelor of Science -
Mississippi State University
High School Diploma -
Northside High School