LaDaviaughn Stevens
Memphis,TN
Summary
Proven leader and highly motivated self-starter, excelled at Amazon by optimizing delivery routes, enhancing customer satisfaction significantly. At Plain Barbershop, fostered client loyalty through personalized service, expanding the client base with strategic marketing. Skilled in business management and verbal communication, adept at team collaboration and ensuring customer safety. Achievements include streamlining Nike's shipping processes, boosting efficiency.
Overview
8
8
years of professional experience
Work History
Barber
Plain Barbershop
07.2016 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
Delivery Driver
Amazon
10.2023 - 06.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Shipping and Receiving Clerk
Nike
08.2018 - 03.2023
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
Education
Diploma - Barber
Tennessee Academy of Cosmetology
Memphis, TN2016
Diploma -
Trezevant High School
Memphis, TN05.2009
Skills
- Team Collaboration
- Customer safety
- Verbal communication strength
- Highly motivated self-starter
- Strong leader
- Business Management
Timeline
Delivery Driver
Amazon
10.2023 - 06.2024
Shipping and Receiving Clerk
Nike
08.2018 - 03.2023
Barber
Plain Barbershop
07.2016 - Current
Diploma - Barber
Tennessee Academy of Cosmetology
Diploma -
Trezevant High School
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