LaDawn Dock
Brookshire,Texas
Summary
Proactive operations and management professional offering 13 years of sales experience with a process-driven, goal-oriented and results-focused approach. Progressive leadership and supervisory experience with a history of transforming high-potential staff into outstanding professionals. Demonstrated commitment to excellence and world-class customer service that aids in surpassing financial and service objectives. Adept at creating processes and procedures in adherence to corporate and regulatory requirements. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Secretary/CNA
Oakbend Medical Center
01.2022 - Current
- Greets visitors, answers telephones and direct calls to appropriate staff
- Schedules and confirms patient diagnostic appointments, surgeries, and medical consultations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Associate Banker
JPMorgan Chase Bank, N.A.
10.2020 - 08.2021
- Helping build relationships with clients by connecting them with the one Chase team members who can help them address their financial needs
- Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures.
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
Personal Banker
Citizens Bank
12.2018 - 10.2020
- Helping clients open new checking and savings accounts and facilitating other ordinary banking transactions, calling clients, home
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Education
Business Administration -
Youngstown State University
Youngstown, OHHigh School Diploma -
The Rayen High School
Youngstown, OH06.1999
Skills
- Best Practice Implementation
- Strategic Planning & Execution
- Employee Development
- Effective Time Management
- Organization & Prioritization
- Research & Analysis
- Collaborative Teamwork
- Leadership & Motivation
- Customer Service
- Problem Solving
- Regulatory Compliance
- Team Building
- Medical Terminology
- Payment Collection
- Data Entry
- Medical Office Administration
- Patient Scheduling
- Inventory Management
- Phlebotomy
Certification
- CNA - Certified Nurse Assistant
Timeline
Medical Assistant/Medical Secretary/CNA
Oakbend Medical Center
01.2022 - Current
Associate Banker
JPMorgan Chase Bank, N.A.
10.2020 - 08.2021
Personal Banker
Citizens Bank
12.2018 - 10.2020
Business Administration -
Youngstown State University
High School Diploma -
The Rayen High School