LADAYA RITTER
Staten Island,NY
Summary
Qualification Summary Goal oriented and meticulous worker with a proven track record in the areas of, customer service, dispatch, account management, sales, billing, quality control and security. . Developed and maintained relationships between clients, customers and vendors . ldentified and capitalized on opportunities to provide information detailing company products that meet the needs of their customers, expanding brand awareness . Skilled in supporting back office processes, client relations, resolving customer issues . Energetic, self-motivated leader and team player with exceptional communication skills . Reliable and consistent worker with training in law, behavioral science, security and police science
Overview
25
25
years of professional experience
Work History
School Safety Agent
New York City Police Dept., School Safety Divison
08.2009 - Current
- Safety Agent.
- Patrol and inspect designated areas of school buildings and surrounding areas.
- Monitor camera systems to restrict access to facilities as well as radios to respond to coworkers requests.
- Follow scanning procedures in order to identify and restrict entry of un]awful or prohibited items and people.
- Provided aid to sick or injured person(s) in addition to alerting medical, fire or police personnel if necessary.
- Accountable for providing detailed incident reports when required.
Janitorial Cleaner
NYCSSS
09.2021 - 11.2022
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Read and followed company, customer and safety rules, policies and procedures.
- Notified superiors of damaged fixtures, dispensers and furniture or building issues.
Quality Control Technician
Time Warner Cable
06.1999 - 08.2009
- Created and maintained internal reports using proprietary software for supervisor review.
- Accountable for providing accurate warehouse inventory records of equipment.
- Managed distribution of all incoming and outgoing packages.
- Performed administrative duties including: database entry, filing, faxing, making copies, answering phones.
Dispatcher / Customer Service Representative
Time Warner Cable
01.1999 - 01.2001
- Liaison between customers and field personnel responsible for managing any issues between the two.
- Answered and handled inbound calls in a fast-paced call center environment.
- Resolved customer billing issues while promoting company products the customer wasn't subscribed to.
- Determined if field visits were necessary, prepared the related work orders and followed up on execution of the work order to ensure customer issues were resolved.
Education
Diploma -
High School of Humanities
New York, NY06.1996
Skills
- Public Safety
- Law enforcement procedures
- Customer Service
- Security camera monitoring
- Reliability
Timeline
Janitorial Cleaner
NYCSSS
09.2021 - 11.2022
School Safety Agent
New York City Police Dept., School Safety Divison
08.2009 - Current
Quality Control Technician
Time Warner Cable
06.1999 - 08.2009
Dispatcher / Customer Service Representative
Time Warner Cable
01.1999 - 01.2001
Diploma -
High School of Humanities