Ladazha Fedee
Oxford,NC
Summary
Knowledgeable Customer Service Agent skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over the years.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PDC (Peer Development Champion)
Wayfair
07.2023 - Current
- Documented all training activities including attendance records, feedback forms, surveys.
- Conducted training classes for employees on features and operation of products, customer tools and processes.
- Ensured compliance with established company standards when conducting hands-on demonstrations or simulations.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Created and offered additional materials to enhance training.
Customer Service Representative
Wayfair
07.2020 - Current
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed strong customer relationships to encourage repeat business.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
NA/HUC- Duke Regional Hospital
09.2019 - 08.2020
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Recorded patient conditions and vital signs before and after medical operations.
NA/HUC- Duke University Hospital
04.2017 - 09.2019
Education
Nursing Assistant Certification -
Vance Granville Community College
01.2017
Biology Major -
Chowan University
01.2015
Warren New Tech High School
01.2015
Skills
- Microsoft Office/Typing
- Scanning and uploading Docs
- Regulatory Document Collection
- Experience with all office equipment
- Course Development
- Program Management
- Online Instruction
- Group and Individual Instruction
- Creative Problem-Solving
- Presentations and Demonstrations
Certification
- IC3 certified
- CNA1 certified
- EKG certified
- Phlebotomy certified
Accomplishments
Honor Student, 2011-2016
Organizations
- Chowan Jewels Dance team, September 2015 to 2016
- Warren County High School Band, July 2012 to April 2015
- Chowan Jewels Gospel Choir, September 2015 to December 2015
- Relay For Life Volunteer, August 2013- Present
Summary Of Experience
Proficient clinical trial associate who is very detail oriented, organized and dependable. Intermediate knowledge, using Microsoft, Adobe, TMF system, Google drive and Maestro. Extremely flexible, in terms of working in a team environment or independently. Swift learning, can grasp anything put in front of me. Currently in a procedural unit at Duke University Hospital in the cardiac department. Knowledge is more broad than the average Nursing Assistant.
Awards
1st place Biology Regionals March 2013
Timeline
PDC (Peer Development Champion)
Wayfair
07.2023 - Current
Customer Service Representative
Wayfair
07.2020 - Current
NA/HUC- Duke Regional Hospital
09.2019 - 08.2020
NA/HUC- Duke University Hospital
04.2017 - 09.2019
Nursing Assistant Certification -
Vance Granville Community College
Biology Major -
Chowan University
Warren New Tech High School