Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaDazia Hurd

Millington,TN

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

7
7
years of professional experience

Work History

Call Center Representative

ADT Security
Memphis, TN
05.2019 - 11.2021
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Call Center Representative

Sedgwick Claims Management
Memphis, TN
06.2017 - 08.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

Pizza Hut
Memphis, TN
04.2022 - 03.2024
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Education

Associate Of Applied Science - Medical

Remington College
Memphis, TN

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients
  • Customer communications
  • Answering questions

Timeline

Call Center Representative

Pizza Hut
04.2022 - 03.2024

Call Center Representative

ADT Security
05.2019 - 11.2021

Call Center Representative

Sedgwick Claims Management
06.2017 - 08.2018

Associate Of Applied Science - Medical

Remington College