LADEIDRA SMITH
Union Springs
Summary
Dynamic Human Resource Case Management Technician with a proven track record at the State of Alabama Department of Human Resources. Expert in case management and record keeping, demonstrating exceptional adaptability and teamwork. Successfully facilitated client support initiatives, enhancing service delivery and client satisfaction through effective communication and meticulous documentation.
Overview
14
14
years of professional experience
Work History
Human Resource Case Management Technician
State of Alabama Department of Human Resources
Clayton
01.2025 - Current
- Conducted home visits to assess client needs and provide follow-up care.
- Facilitated group discussions to encourage peer support among participants.
- Coordinated referrals between agencies when needed to ensure continuity of care for clients.
- Maintained accurate records of client progress reports, case notes, assessments.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained accurate records and documented client data in company databases.
- Monitored client progress and updated case files accordingly.
- Participated in professional development activities related to case management best practices.
Production
Hyundai Motor
Montgomery
01.2021 - 11.2024
- Carried out production procedures, maximizing efficiency and profits.
- Trained new employees regarding machinery operation and safety guidelines.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Perform quality checks on products and parts.
- Provides direction, development, training, and leadership to associates.
- Assemble parts or units and position, align, and fasten units to assemblies, subassemblies, or frames using hand tools and power tools.
Ecommerce
Bonnie Plants Farm
Union Springs
10.2017 - 12.2020
- Developed pricing strategies, balancing firm objectives and customer satisfaction.
- Analyzing website data to determine the most popular products or factors that may influence customers' buying behavior.
- Prepare purchased products for shipment to customers.
- Communicating with customers regarding order status, delivery dates, and delivery tracking numbers.
- Update product information and content on the website.
- Reviewing landing pages, product information, payment options, and any other relevant systems associated with the website to ensure they are visually appealing, accurate, and easy to use.
- Ensure customer orders are fulfilled in a timely, precise manner and properly recorded.
- Manages routine workflow and responsibilities with accuracy, integrity, and timeliness.
Assistant Manager
Family Dollar
Union Springs
07.2011 - 09.2017
- Greets and assists customers in a positive, approachable manner. Answer questions and resolves customer inquires and concerns.
- Assist with hiring, training and development of store associates as delegated by the Store Manager.
- Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.
- Assumes certain management responsibilities in absence of Store Manager.
- Assign employees to specific duties.
- Examine merchandise to ensure that is correctly priced and displayed and that it functions as advertised.
Education
Bachelor of Science (B.S.) - Human Resources Management
University of Phoenix
Phoenix, AZ02.2023
Skills
- Teamwork
- Scheduling
- Computer Literacy
- Administrative Support
- Customer Service
- Detail Oriented
- Adaptability
- Self-Motivation
- Multitasking
- Employee Relations
- Case management
- Data entry
- Record keeping
- Written/Verbal communication
Timeline
Human Resource Case Management Technician
State of Alabama Department of Human Resources
01.2025 - Current
Production
Hyundai Motor
01.2021 - 11.2024
Ecommerce
Bonnie Plants Farm
10.2017 - 12.2020
Assistant Manager
Family Dollar
07.2011 - 09.2017
Bachelor of Science (B.S.) - Human Resources Management
University of Phoenix
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