Ladell Holmes
Copy Editor
Chicago,IL
Summary
Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
19
19
years of professional experience
Work History
Copy Editor
Strange Solutions Marketing & Consulting
Chicago, IL
02.2021 - Current
- Reviewed and edited content for correct grammar and style.
- Developed and maintained database of high-quality boilerplate copy, enabling faster service and turnaround for time-sensitive projects.
- Recommended copy edits based on knowledge of target audience and internal and external style guides.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Independent Contractor
DoorDash
Chicago, IL
11.2019 - 02.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Interpreted maps and followed written and verbal directions.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Rural Carrier
U.S. Postal Service
Orland Park, IL
11.2013 - 12.2019
- Distributed mail on foot to residences and businesses, delivering to approximately 730 customers per shift
- Directly interacted with customers to deliver mail, packages and ordered goods
- Helped customers by carrying oversized parcels inside residences
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Picked up outgoing mail from letter boxes and in person from customers
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Signed and received mail with signature requirements upon delivery and loading
- Maintained records on customers with mail forwarding and change of address requests
- Wrote detailed trip reports with all notable details, including road conditions, weather and obstacles encountered
- Trained new hires on job duties
Rural Carrier Associate
U.S. Postal Service
Orland Park, IL
04.2003 - 11.2013
- Provided support and assistance to regular rural carrier
- Maintained quality of work on regular rural carrier days off
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Helped customers by carrying oversized parcels inside residences
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Sorted mail according to order of address appearance for easy access in field
- Signed and received mail with signature requirements upon delivery and loading
- Transported Express mail to customer locations before 12 PM
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Accounting and Business Management
DeVry University
Tinley Park, ILSkills
OrganizationRoute NavigationCustomer engagementPostal regulations knowledgeProcess improvementRelationships and rapportProblem resolutionDeadline adherenceHandheld scanning devicesExcellent driving skills
Copywriting and editing
Data Entry
Flexible and Adaptable
Attention to Detail
Multitasking Abilities
Timeline
Copy Editor
Strange Solutions Marketing & Consulting
02.2021 - Current
Independent Contractor
DoorDash
11.2019 - 02.2021
Rural Carrier
U.S. Postal Service
11.2013 - 12.2019
Rural Carrier Associate
U.S. Postal Service
04.2003 - 11.2013
Accounting and Business Management
DeVry University