Summary
Overview
Work History
Education
Skills
Leadership Experience & Projects
Timeline
Generic

Laden Aden

Minneapolis,MN

Summary

Experienced and reliable professional with a strong focus on customer service. Committed to continuous professional growth and seeking new opportunities to further develop skills in a dynamic and challenging environment.

Overview

5
5
years of professional experience

Work History

Patient Services Coordinator

Children's Minnesota
2022.08 - Current
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Verified patient's insurance eligibility and benefits coverage.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.

Assistant Teacher

Star Childcare
2019.06 - 2022.07
  • Supported student physical, mental, and social development using classroom games and activities.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.

Sales Representative

Sisterhood Boutique
2019.10 - 2020.05
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bachelor of Applied Sciences - Health Services Management

University of Minnesota Twin Cities
Minneapolis, MN
12.2021

Skills

  • Multitask
  • Detail-oriented
  • Organization
  • Time Management
  • Problem-Solving
  • Patient Registration
  • Interpersonal Communication
  • Appointment Scheduling
  • Insurance Verification
  • Customer Service
  • Microsoft Office

Leadership Experience & Projects

Diversity, Equity, and Inclusive Intern,

Make-A-Wish Foundation

  • Developed and created in-person and video training for staff and volunteers around cultural competency.
  • Researched and wrote grant proposals to fund DEI Council initiatives.
  • Researched job boards, publications that reached different audiences for posting open staff and volunteer positions.
  • Assisted in evaluating and creating content that features wish kids of a variety of backgrounds.

Undergraduate Project & Research, Children's Minnesota,

Demand of the Cancer and Blood Disorders Infusion Center

  • Managed a team of 6 diverse college students by creating a dynamic project management plan, performing check-ins, coordinating deliverables, and facilitating virtual communications.
  • Performed project tracking through clear and concise status reports and time management reports.
  • Prepared potential budgets and profits for the expansion of oncology and hematological disorders treatment facilities.
  • Identified and recommended improvements that are cost-efficient and effective.
  • Presented key findings to Children's Hospital Personnel

Food Bank Organizer

Cedar Pizza and Deli

  • Delivered food donations to needy families during the pandemic.
  • Sorted and organized all food donations according to relative nutritional value and size of family

Timeline

Patient Services Coordinator

Children's Minnesota
2022.08 - Current

Sales Representative

Sisterhood Boutique
2019.10 - 2020.05

Assistant Teacher

Star Childcare
2019.06 - 2022.07

Bachelor of Applied Sciences - Health Services Management

University of Minnesota Twin Cities
Laden Aden