Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Ladena JohnsonBates

Ladena JohnsonBates

Kissimmee,FL

Summary

Dedicated professional with a strong background in hospitality from Days Inn Hotel, excelling in teamwork and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and organization. Skilled in bathroom cleaning and maintaining sanitary environments, while effectively managing multiple tasks to ensure operational efficiency.

Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.

Overview

8
8
years of professional experience

Work History

Housekeeper

Days Inn Hotel
08.2024 - 03.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Verified cleanliness and organization of storage areas and carts.

Gas Station Attendant

Shell Gas Station
10.2023 - 12.2024
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Pumped gas for guests and took payments.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Built trustful relationships with customers to encourage return visits.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Maintained inventory of all saleable items.
  • Assisted with inventory management, helping to keep stock levels consistent and update.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.

Cashier

Stop & Shop
08.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Built relationships with customers to encourage repeat business.

Warehouse Worker

Amazon
11.2022 - 09.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

School Bus Monitor

Transportation Management Soultion
05.2017 - 10.2021
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.

Education

Mavericks High
Kissimmee, FL

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Cleaning bathrooms
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Residential cleaning
  • Hospitality background
  • Multitasking and organization
  • Hardworking
  • Able to lift [number] lbs
  • Team support and collaboration
  • Multitasking and prioritizing

Accomplishments

  • Worked 20 overtime hours during the holiday season at the request of management.
  • Cleaned an average of 5 homes per day.
  • Promoted to crew manager for exceeding company goals and expectations for 3 months.

Timeline

Housekeeper

Days Inn Hotel
08.2024 - 03.2025

Gas Station Attendant

Shell Gas Station
10.2023 - 12.2024

Cashier

Stop & Shop
08.2023 - 04.2024

Warehouse Worker

Amazon
11.2022 - 09.2023

School Bus Monitor

Transportation Management Soultion
05.2017 - 10.2021

Mavericks High

Similar Profiles

CREATE PROFILE