Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

LaDerius Lloyd

Murfreesboro

Summary

Tech-savvy individual with foundational knowledge in hardware, software, and network troubleshooting, seeking entry-level IT Technician role. Proven ability to manage schedules and support projects while enhancing customer relationships. Strong time management skills utilized to coordinate work and resolve conflicts effectively. Eager to apply several years of experience in a growth-oriented IT environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Associate

TechFix
Memphis
01.2024 - 06.2025
  • Assisted staff with basic computer issues including printer errors and software installs
  • Managed user accounts and reset passwords in Active Directory
  • Logged issues using a ticketing system and escalated complex problems to senior technicians
  • Set up and maintained desktops, monitors, and network connections

Tech Support Technician

Aplus PCs
Memphis
05.2022 - 12.2023
  • Provided technical support for store equipment and POS systems
  • Helped customers troubleshoot online order issues
  • Developed strong interpersonal and problem-solving skills

Education

Associate of Science - Information Technology

DeVry University
Memphis, TN
05-2020

Diploma -

Bolton High School
Arlington, TN
01.2014

Skills

  • Hardware & software troubleshooting
  • Windows & Mac OS support
  • Basic networking (TCP/IP, routers, switches)
  • Microsoft Office Suite & Google Workspace
  • Ticketing systems (eg, ServiceNow, Zendesk)
  • Remote support tools (eg, TeamViewer, AnyDesk)
  • Strong communication and customer service
  • Fast learner and adaptable

Certification

  • CompTIA A+
  • Google IT Support Certificate
  • Microsoft Fundamentals (AZ-900, MS-900, etc.)

Projects

Home Lab Setup, Built a personal lab using virtual machines (Windows, Linux) to practice system installations, networking, and scripting, Configured a local network and tested basic cybersecurity tools, Tech Support Volunteer – True Gospel Baptist Church, Installed projectors and sound systems, Assisted with weekly troubleshooting for AV and computer systems, Built online gaming server using OVHCloud

Timeline

IT Support Associate

TechFix
01.2024 - 06.2025

Tech Support Technician

Aplus PCs
05.2022 - 12.2023

Associate of Science - Information Technology

DeVry University

Diploma -

Bolton High School

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