Courtney Okuzu
Katy,TX
Summary
Cybersecurity graduate with hands-on experience in technical troubleshooting, system support, and user assistance through academic labs and real-world operational environments. Skilled in diagnosing and resolving hardware, software, and system issues, documenting technical processes, and supporting end users in fast-paced environments. Strong communicator with the ability to translate technical problems into clear solutions while maintaining accuracy, organization, and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Associate / Customer Operations Support
Ross
03.2024 - 08.2025
- Investigated and rectified transaction errors and pricing discrepancies during checkout to maintain customer satisfaction.
- Executed sales return and exchange transactions while ensuring accurate record-keeping.
- Resolved customer concerns through issue identification and timely problem resolution
- Maintained accurate inventory and transaction data for system consistency
- Supported fast-paced operations requiring attention to detail and troubleshooting skills
Delivery Processing Associate
Amazon
05.2023 - 07.2023
- Supported system accuracy in a high-volume warehouse management environment
- Processed and tracked 250+ inventory records weekly using scanning systems
- Resolved operational system errors including scanning and data mismatches
- Collaborated with team members to maintain workflow efficiency and system reliability
- Maintained accurate inventory records using warehouse management systems.
- Operated sorting machinery to ensure efficient processing of packages.
Education
Bachelor of Science - Cybersecurity Intelligence Management
Morgan State University
Baltimore, MD05.2026
Skills
- Hardware & Software Troubleshooting
- Windows
- Linux fundamentals
- Microsoft Office Suite
- TCP/IP Networking
- VPN Concepts
- System Diagnostics
- Ticket Documentation
- Incident Tracking
- POS Systems
- Python (basic)
- C (basic)
- SIEM fundamentals
- Log Analysis
HONORS
Dean’s List — Spring 2025 – Fall 2025
Timeline
Retail Associate / Customer Operations Support
Ross
03.2024 - 08.2025
Delivery Processing Associate
Amazon
05.2023 - 07.2023
Bachelor of Science - Cybersecurity Intelligence Management
Morgan State University