Mikhi Maxwell
Philadelphia,PA
Summary
IT Support Technician with cybersecurity training (General Assembly, June 2026). Experienced in troubleshooting systems, managing desktop environments, and supporting operations through software platforms like TRAX. Strong ability to analyze system issues, maintain accurate data, and support technical workflows.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
Work History
Technical Operations Support
STS Line Maintenance
2025.07 - Current
- Operate TRAX system to manage aircraft maintenance records, work orders, and compliance data
- Troubleshoot and resolve data discrepancies within TRAX to ensure system accuracy
- Work daily on desktop systems handling real-time operational data and updates
- Support technicians by maintaining accurate system inputs and information flow
- Ensure data integrity and compliance with aviation and operational standards
Equipment Operations
PrimeFlight Aviation
2023.11 - 2025.01
- Diagnosed and resolved equipment/system issues to minimize downtime
- Documented operational data and maintained compliance with safety protocols
- Worked in high-pressure environments requiring quick problem-solving
Operations Management
MA Properties and Homes
2020.03 - 2023.08
- Implemented systems to improve workflow efficiency
- Analyzed data and solved operational challenges
Education
IT Technician Program -
General Assembly
2026-06
High School Diploma -
Mastery Charter School
Skills
- Hardware & Software Troubleshooting
- Networking: TCP/IP, DNS, DHCP, Wi-Fi
- Windows OS, desktop support
- TRAX maintenance tracking system
- Active Directory (basic), User & Group Management
- Remote Desktop & Ticketing Systems
- IT Troubleshooting (Hardware & Software)
- Git /GitHub Basics
- Linux Basics (CLI Navigation)
- Python and PowerShell Scripting
- Wi-FI Configuration & Security
- System Imaging & OS Installation
Accomplishments
Efficient Troubleshooting
Timeline
Technical Operations Support
STS Line Maintenance
2025.07 - Current
Equipment Operations
PrimeFlight Aviation
2023.11 - 2025.01
Operations Management
MA Properties and Homes
2020.03 - 2023.08
IT Technician Program -
General Assembly
High School Diploma -
Mastery Charter School