Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

LADERRIUS HOWARD

San Antonio,TX

Summary

Very knowledgeable of handling dangerous goods packages. Familiar with the IATA MAUNAL which FedEx uses to classify dangerous goods Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.

Overview

10
10
years of professional experience

Work History

Dangerous Goods Agent

FEDEX
05.2021 - Current
  • Inspected packages to makes insure properly labeled and packed.
  • Input customer information for Dangerous Goods shipments.
  • Notified Customers in event that paperwork was missing for Dangerous Goods packages
  • Work with other Dangerous Goods specialist
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.

Night Operations Manager

FEDEX EXPRESS
02.2020 - 07.2023
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Oversaw loading and unloading of packages in warehouse.
  • Responsible for 12 employees

Customer Service Associate

FEDEX
01.2020 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cross-trained and backed up other customer service managers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Establish great relationship with customer

Team Leader

FedEX Express
04.2013 - 06.2015
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly team meetings to inform team members on company news and updates.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.

Education

No Degree -

SOUTHERN NEW HAMPSHIRE
New Hampshire, OH
05.2027

Master of Arts - MUSIC ED

MILES COLLEGE
Birmingham, AL
05.2013

High School Diploma -

P.D JACKSON-OLIN HIGH SCHOOL
Birmingham, AL
05.2008

Skills

  • Source Materials
  • Shipment Preparation
  • Hand Trucks
  • Forecast Demand
  • Chemical Processing
  • Import Requirements Knowledge
  • Maintaining Clean Work Areas
  • OSHA Standards
  • Inspecting Goods
  • Cleaning Up Spills

Additional Information

I have experience in working Fedex system EOPS. I have lots of knowledge of running the many different report such as gap reports, 136 and other reports in which fedex uses to keep the company running smoothly. I can conduct fuel audits and safety audits. I've worked as a courier and as a package handler so I have knowledge on how to run both operations. I learn fast and can adapt to change. I have a wonderful knowledge of Fedex and would love to use that to help keep the company moving in the future

Timeline

Dangerous Goods Agent

FEDEX
05.2021 - Current

Night Operations Manager

FEDEX EXPRESS
02.2020 - 07.2023

Customer Service Associate

FEDEX
01.2020 - 07.2023

Team Leader

FedEX Express
04.2013 - 06.2015

No Degree -

SOUTHERN NEW HAMPSHIRE

Master of Arts - MUSIC ED

MILES COLLEGE

High School Diploma -

P.D JACKSON-OLIN HIGH SCHOOL
LADERRIUS HOWARD