Nicolas Ortega
Albuquerque,NM
Summary
Economics and psychology graduate skilled in risk assessment and client-focused solutions. Experienced in regulatory compliance and operational risk management as a Dangerous Goods Agent. Proficient in leveraging quantitative analysis to enhance business and financial services outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dangerous Goods Agent
FedEx Express
11.2024 - Current
- Ensured compliance with FAA and IATA regulations for hazardous materials documentation, minimizing risks associated with non-compliance.
- Tracked and audited shipment data to identify and resolve discrepancies, enhancing accuracy in hazardous materials reporting.
- Collaborated across teams to uphold safety and compliance standards, contributing to a culture of accountability and vigilance.
Customer Service Representative
Farmers Insurance
12.2021 - 05.2024
- Acted as the primary point of contact for policyholders and agents regarding auto, home, and property insurance policies
- Assisted policyholders and agents with inquiries on applications, endorsements, renewals, cancellations, and billing questions to facilitate informed decision-making
- Reviewed policy information for accuracy and completeness, ensuring compliance with underwriting guidelines and enhancing customer satisfaction
- Processed policy changes and updates in insurance management systems promptly and accurately to maintain policyholder trust
Education
B.A. - Economics and Psychology
University of New Mexico
Albuquerque, NM12.2025
Skills
- R/Python
- SQL
- Tableau
- Statistical Analysis
- Compliance Documentation
- Hazardous materials handling
- Customer service
- Documentation management
- Advanced Excel proficiency
- Regulatory compliance expertise
- Data Visualization
- Risk management strategies
- Quantitative analysis
Certification
• Microsoft Excel for Data Analysis, Coursera, In Progress, January
• Google Data Analytics Professional, Coursera, In Progress, January
• Google Data Analytics Professional, Coursera, In Progress, January
Projects
Housing Price Forecasting, R, Built a predictive model using regression analysis to forecast housing prices based on economic and demographic variables; cleaned and visualized data using R packages.
Timeline
Dangerous Goods Agent
FedEx Express
11.2024 - Current
Customer Service Representative
Farmers Insurance
12.2021 - 05.2024
B.A. - Economics and Psychology
University of New Mexico