Lad Barriga
San Francisco,CA
Summary
I am an Enthusiastic Dental Hygiene student dedicated to providing personalized attention to patients and providing them with a support system to improve their dental health and overall wellness. Yes, my passion for helping others has always been a big part of me, I have helped many of the people around me achieve happiness through Recreation and wellness. What excites me the most about the dental field is how I can similarly help others change the way they feel about their dental health and hygiene. From working at a Recreational wellness center I have experience in documenting thorough, accurate patient information and scheduling. Being a dental hygienist student has prepared me with some knowledge of Dental and medical terminology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Stanford Recreation and Wellness associate
Stanford University
Stanford, CA
01.2020 - Current
- Reviewed and evaluated patron accounts, financial records, and accounting systems to ensure accuracy of information.
- Conducted regular inspections of equipment, reporting any damaged or worn items for repair or replacement.
- Maintained accurate records of attendance for each class offered at the Facilities.
- Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
- Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
- Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
- Coordinated schedules and meetings, facilitating communication among team members.
- Developed and implemented member engagement programs to enhance retention.
- Organized files and documentation, maintaining system accuracy and accessibility.
- Collaborated with colleagues to brainstorm ideas for process improvements.
- Monitored inventory levels, ensuring supplies were available for operations.
- Monitored facility cleanliness and adherence to safety regulations consistently.
- Handled member inquiries and resolved issues to ensure satisfaction.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
Dental Receptionist & Treatment Coordinator
Belva Dental
Daily city, CA
10.2024 - 08.2025
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using dental practice management software.
- Verified patient insurance information and collected necessary documentation.
- Assisted patients with inquiries and provided information about services offered.
- Maintained organized patient records and ensured confidentiality compliance.
- Coordinated communication between dental staff and patients for seamless service.
- Managed phone calls, directing inquiries to appropriate staff members promptly.
- Processed payments and handled billing inquiries with accuracy and professionalism.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Educated patients and families on health maintenance and disease prevention.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Created customized treatment plans for patients based on individual needs.
Mercedes Benz Business Development Coordinato
Sonic Automotive
Belmont, California
07.2023 - 08.2024
- Coordinated business development strategies across multiple dealerships.
- Developed marketing materials to support sales initiatives and promotions.
- Supported budgeting processes for various business development projects and activities.
- Scheduled meetings with potential clients to discuss their needs and present solutions.
- Organized promotional events and activities to generate interest in products and services.
- Analyzed customer requirements and provided tailored solutions based on those needs.
- Maintained customer database, ensuring prospective clients are accurately entered and follow ups are scheduled.
- Monitored performance metrics to ensure projects meet desired objectives within budget constraints.
- Negotiated contracts with potential customers, ensuring competitive pricing structures are met.
- Conducted follow-up phone calls to prospective clients to assist sales team with meeting deadlines and exceeding goals.
- Identified business prospects through cold calling, networking, marketing and database leads.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
COVID-19 Tester
Milestone Technologies
Menlo Park, California
01.2020 - 01.2023
- Conducted COVID-19 testing following established health and safety protocols.
- Prepared testing sites by organizing equipment and supplies for efficient operations.
- Assisted individuals with registration and provided clear instructions for testing procedures.
- Maintained accurate records of test results and participant information in digital systems.
- Collaborated with healthcare professionals to ensure proper handling of samples.
- Monitored inventory levels of testing supplies to ensure uninterrupted service delivery.
- Trained new staff on testing protocols and best practices for patient engagement.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
- Explained reason for testing and process involved to each client.
- Set up screening stations to take temperatures and check individuals for COVID-19 symptoms.
- Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
- Provided education about COVID-19 prevention, transmission, and safety measures.
- Adhered to HIPAA regulations when handling confidential patient information.
- Educated community members on the importance of following social distancing guidelines and wearing face coverings when out in public.
- Reminded individuals to follow proper social distancing and comply with mask mandates.
- Provided support services such as scheduling appointments for follow up visits or additional tests if required.
- Offered protective masks and face shields to guests.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Provided clear instructions to individuals on safety protocols and next steps if screening failed.
- Managed entry points to ensure only screened individuals gained access to facilities.
Education
Associate of Science - Biology
California State University, Sacramento
Sacramento, CA06-2021
Skills
- Member engagement
- Administrative & Office Skills
- Patient Interaction & Communication
- Technical & Software Skills
- Appointment scheduling
- Customer relationship management
- Health compliance
- Business development
- Time management
- Team collaboration
- Data entry
- Financial record evaluation
Certification
- CPR Certified
- AED Certified
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Dental Receptionist & Treatment Coordinator
Belva Dental
10.2024 - 08.2025
Mercedes Benz Business Development Coordinato
Sonic Automotive
07.2023 - 08.2024
Stanford Recreation and Wellness associate
Stanford University
01.2020 - Current
COVID-19 Tester
Milestone Technologies
01.2020 - 01.2023
Associate of Science - Biology
California State University, Sacramento