Ladislava Andorova
Honolulu,HI
Summary
Dynamic Office Manager with a proven track record at Garth Dental, P.C. and NG Dental, P.C. excelling in customer service and relations alongside expert data entry, insurance claim filing and bookkeeping. Spearheaded staff training, significantly enhancing workflow efficiency. Known for exceptional multitasking and decision-making abilities, adept at driving projects to completion with clear attention to detail and confidentiality.
Overview
29
29
years of professional experience
Work History
Office Manager
NG Dental, P.C.
01.2010 - Current
- Collected and managed sensitive information with discretion, maintaining confidentiality of patient and personnel records.
- Handled insurance claim submission and payment collection.
- Prepared daily work flow plans for the clerical staff.
- Prepared treatment plans and financial arrangements.
- Provided exceptional customer service when addressing patients treatment plan and billing inquiries or via phone calls or email.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Processed weekly payroll, quarterly taxes - federal, state, local. Prepared spread sheets and worked closely with the office's accountants.
- Interviewed and made hiring recommendation of all staff; trained clerical staff.
Office Manager
Garth Dental, P.C.
01.2003 - Current
- Collected and managed sensitive information with discretion, maintaining confidentiality of patient and personnel records.
- Handled insurance claim submission and payment collection.
- Prepared daily work flow plans for the clerical staff.
- Prepared treatment plans and financial arrangements.
- Provided exceptional customer service when addressing patients treatment plan and billing inquiries or via phone calls or email.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Processed weekly payroll, quarterly taxes - federal, state, local. Prepared spread sheets and worked closely with the office's accountants.
- Interviewed and made hiring recommendation of all staff; trained clerical staff.
University Professor
UPJS - Faculty of Law
09.1995 - 02.1997
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Enhanced student comprehension by incorporating real-world examples and case studies into lectures.
- Promoted critical thinking skills through the implementation of debate exercises and group projects within the curriculum.
- Co-wrote a students study text book with a colleague
Education
Master of Arts - English & Slovak Languages And Literature
University of Pavol Jozef Safarik
Kosice, Slovakia06-1995
Skills
- Customer service and relations; clear oral/written communication
- Staff Hiring, Training, Management and Supervision
- Excellent multi-tasking ability
- Data Entry and bookkeeping, document management
- Billing and Insurance claims filing
- Scheduling and calendar management
- Payroll Processing, Tax payment processing
- Daily Workflow Optimization
- Decision-Making and Problem Resolution
Languages
English
Full Professional
Slovak
Native or Bilingual
Czech
Native or Bilingual
Russian
Limited Working
Interests
- Hiking
- Outrigger Canoe Paddling
- Horseback riding
- Scuba Diving
- Cooking
- Creating new recipes or beverages
- Adventure Travel
Timeline
Office Manager
NG Dental, P.C.
01.2010 - Current
Office Manager
Garth Dental, P.C.
01.2003 - Current
University Professor
UPJS - Faculty of Law
09.1995 - 02.1997
Master of Arts - English & Slovak Languages And Literature
University of Pavol Jozef Safarik
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