Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ladon Erwin

Tyler,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. 10 time President club winner.

Overview

21
21
years of professional experience

Work History

Part-Time Package Clerk

UPS
Tyler, TX
01.2022 - Current
  • Maintained records of all incoming and outgoing shipments.
  • Handled large volumes of parcels in a timely manner while adhering to safety regulations.
  • Performed regular maintenance checks on warehouse equipment used in daily operations.
  • Operated scanning equipment to track shipments within the facility's system database.
  • Identified opportunities for improvement in existing systems and processes.
  • Ensured that all documentation was completed accurately and on time.
  • Organized shipments in accordance with company policies and procedures.
  • Attended training sessions regularly to stay up-to-date on new technologies and industry best practices.
  • Assisted with other tasks assigned by management as needed.
  • Inspected packages for damage or missing contents.
  • Processed incoming orders and prepared outgoing packages for shipment.
  • Reported discrepancies between physical count and computer system data to supervisors or managers promptly.

Inbound Sales Representative

Optimum
Tyler , TX
12.2003 - Current
  • Participated in regular training sessions on sales techniques and best practices.
  • Developed creative strategies for upselling and cross-selling products and services.
  • Collaborated with marketing team to create promotional campaigns for customers.
  • Identified customer needs and recommended products accordingly.
  • Monitored competitor activities to stay ahead of competition in the market.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Maintained detailed records of all sales transactions in CRM system.
  • Responded to customer inquiries via phone, email and chat.
  • Provided accurate information regarding product features, pricing and availability.
  • Conducted follow-up calls to existing customers to ensure satisfaction levels.
  • Built strong relationships with customers through excellent service delivery.
  • Assisted customers with placing orders over the phone or online.
  • Contributed ideas for improving customer service processes and procedures.
  • Built trust and loyalty by maintaining professionalism while persuading customers.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Applied good listening skills to determine customer preferences and financial limits.
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
  • Presented sales pitches to clients with basic needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Closed sales by building rapport and overcoming objections.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Followed up on sales leads through outbound calling.

Education

BBA - Business

University of Nebraska At Omaha
Omaha, NE
06-2001

High School Diploma -

Robert E Lee High School
Tyler, TX
05-1996

Skills

  • Customer Relationship Building
  • Database entry
  • Quality assurance standards
  • Sales Coaching
  • Data review
  • Sales
  • Competitor Analysis
  • Closing sales
  • Sales Reporting
  • CRM Software
  • Sales quota understanding
  • Performance Metrics
  • Product Knowledge
  • Brand Awareness
  • Sales Training
  • Inbound Call Management
  • Call handling
  • Goal-Oriented
  • Lead Qualification
  • Persuasive Communication
  • Email Communication
  • Quality Control Procedures

Timeline

Part-Time Package Clerk

UPS
01.2022 - Current

Inbound Sales Representative

Optimum
12.2003 - Current

BBA - Business

University of Nebraska At Omaha

High School Diploma -

Robert E Lee High School
Ladon Erwin